Lead Product Manager

🔥 7 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Lead the product strategy, roadmap, and execution for ZyraTalk within the EverPro product portfolio • Define and drive the EverPro Voice product line and integrate AI voice capabilities into vertical SaaS products • Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion • Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows • Build understanding of home services SMB customers and use voice automation to reduce administrative burden, improve responsiveness, and drive business outcomes • Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics • Own product discovery, customer feedback loops, competitive analysis, and market insights • Drive adoption and commercialization through packaging, positioning, enablement, and expansion opportunities • Establish KPIs and operating rhythms measuring usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness • Lead the transition from founder-led product intuition to a scalable product management discipline • Create the AI voice product vision and actionable roadmap • Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration • Determine where voice should be embedded into existing workflows versus offered standalone or cross-product • Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities • Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion • Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns • Develop a point of view on the AI voice market, competitive offerings, customer expectations, technical constraints, and opportunities

🎯 Requirements

• 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities • Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred • Proven ability to lead product strategy and execution in a cross-functional environment • Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions • Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities • Ability to balance near-term customer and business needs with longer-term platform and product strategy • Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data • Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders • Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area • Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth • Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is a plus • Experience integrating acquired products into a broader product portfolio is a plus • Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is a plus • Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is a plus • Experience building products across multiple brands, business units, or vertical SaaS products is a plus • Must be eligible to work without sponsorship

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program