Lead Service Manager

🔥 24 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $70k / year

⏰ Full Time

🟠 Senior

👔 Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction. • Lead client meetings focused on KPIs, financial performance, trends, and action plans. • Identify risks early and implement corrective strategies to improve outcomes. • Serve as an escalation point for complex client issues when needed. • Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction. • Assist SMs in identifying at-risk clinics through KPI trends, AR performance, and operational indicators. • Join SM client calls as needed to provide additional support, expertise, or escalation management. • Reinforce best practices in client communication, KPI management, and revenue cycle strategy. • Act as a resource for complex scenarios, helping SMs navigate challenges and drive resolution. • Partner with SMs to proactively monitor clinic health across key performance metrics, including AR Aging (with emphasis on >90/120 days), Denial trends, Clean claim rate, Collection performance, Claim backlog and throughput. • Ensure consistent use of risk identification frameworks (e.g., RAG status) across the SM team. • Drive accountability for action plans on at-risk accounts and monitor progress toward resolution. • Partner closely with Claims Management and Vendor Management teams to ensure alignment on priorities, workflows, and performance expectations. • Help facilitate communication between SMs and operational teams to remove blockers and improve execution. • Promote consistency in processes, workflows, and documentation across the SM organization. • Support implementation of new operational models, tools, and process improvements. • Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance. • Surface trends, themes, and systemic issues impacting client outcomes. • Assist in preparing executive-level summaries and reporting as needed. • Contribute to strategic planning and continuous improvement initiatives within the RCM organization. • Help define, document, and reinforce standard operating procedures (SOPs) and best practices for the SM team. • Support onboarding and training of new Service Managers. • Identify gaps in workflows, reporting, or communication and recommend solutions. • Drive adoption of tools, reporting, and performance frameworks across the team.

🎯 Requirements

• Minimum 5+ years of experience in Revenue Cycle Management, healthcare account management, or medical billing operations. • Proven experience managing client relationships and driving revenue cycle performance. • Demonstrated ability to mentor, coach, or lead team members (formal or informal leadership). • Strong understanding of revenue cycle KPIs, payer behavior, and operational workflows. • Experience working cross-functionally with billing, claims, coding, and vendor teams. • Strong analytical, problem-solving, and decision-making skills. • Preferred Qualifications • Experience in an outsourced RCM or multi-client environment. • Advanced Excel and data analysis skills. • Experience with Salesforce, Zoom, and Google. • Strong presentation skills with ability to communicate effectively at both client and executive levels. • Experience supporting process improvement, SOP development, or operational transformation initiatives.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program