Senior Director, Payments

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $210k - $250k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Define and execute EverCommerce’s payments strategy across its software portfolio • Identify and prioritize opportunities across the payments customer lifecycle, including merchant acquisition, onboarding, activation, retention, wallet share, pricing, and monetization • Translate market, customer, competitive, and financial insights into priorities and executable plans • Own outcomes including payments adoption, processing volume, revenue, retention, customer experience, and profitability • Develop business cases and recommendations for products, capabilities, partnerships, and investments • Define customer, merchant, partner, and developer needs and translate them into payments capabilities • Partner with Product and Engineering on roadmaps and investment priorities • Drive adoption of card and ACH acceptance, recurring payments, invoicing, surcharging, mobile and in-person payments, onboarding, APIs, and emerging payment experiences • Drive embedded finance strategy and growth, including instant payouts, merchant lending, consumer financing, and issuing • Shape PaySimple and EverCommerce’s broader payments platform • Establish commercialization, adoption, and measurement plans for new capabilities • Partner with Sales, Marketing, Customer Experience, and Operations to improve payments adoption and utilization • Develop understanding of merchants, SaaS partners, developers, and end customers • Establish customer and stakeholder feedback loops • Monitor competitive landscape and emerging trends in embedded payments, merchant acquiring, vertical SaaS, payment facilitation, and fintech • Use quantitative and qualitative data to identify opportunities and inform investment decisions • Lead complex cross-functional initiatives spanning Product, Engineering, Operations, Risk, Sales, Marketing, Customer Experience, Finance, and Data • Establish objectives, ownership, milestones, dependencies, success measures, metrics, and operating rhythms • Identify execution risks and remove delivery barriers • Lead, coach, and develop payments and product talent • Attract high-performing team members and foster cross-functional partnerships

🎯 Requirements

• 10+ years of experience in payments, fintech, SaaS, product management, or related businesses, with significant experience in integrated or embedded payments • Deep knowledge of the payments ecosystem, including merchant acquiring, processors, gateways, payment facilitators, card networks, ACH, and payments risk • Demonstrated experience building, launching, commercializing, or scaling payments products and capabilities • Strong understanding of SaaS and API-based products and the role payments can play within vertical software platforms • Proven ability to translate strategy into execution and measurable business outcomes • Experience driving revenue growth, adoption, retention, processing volume, or other commercial payments metrics • Strong financial and analytical capabilities, including experience developing business cases and understanding the economic drivers of a payments business • Experience leading complex, cross-functional initiatives in matrixed organizations • Strong executive communication skills and ability to communicate complex payments concepts clearly to technical, commercial, and executive audiences • Demonstrated ability to influence stakeholders and drive decisions without relying solely on organizational authority • Strong talent assessment, coaching, and team-development capabilities • High intellectual curiosity and willingness to dive deeply into customer problems, data, economics, technology, and operational processes • Bachelor’s degree or equivalent professional experience • Experience with payment facilitation, embedded payments, or payments-as-a-service models • Experience serving SMB customers and/or vertical SaaS businesses • Experience with merchant onboarding, underwriting, risk, fraud, and payments operations • Experience working with payment processors, acquiring banks, card networks, and other financial-services partners • Experience managing or influencing P&L performance • Familiarity with modern product, analytics, and delivery tools • Candidates must be eligible to work without sponsorship • Ability to understand and drive ecommerce and card-present acceptance in EMEA, ANZ, and LATAM markets

🏖️ Benefits

• Flexibility to work in-office, remotely, or hybrid within your country of employment • Robust health and wellness benefits • Continued investment in professional development • 401(k) with company match • Flexible and generous paid time off • Employee Stock Purchase Program • Performance-based bonus