Account Manager, DrChrono

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Own a book of assigned accounts and drive renewal, retention, and expansion revenue against monthly targets • Identify, qualify, and close upsell and cross-sell opportunities across the product catalog • Conduct consultative account reviews to uncover customer needs and position product value, features, and pricing • Deliver live product demonstrations covering scheduling, billing workflows, DrChrono Payments, AI Scribe, and Health Gorilla integration • Manage renewals, identify churn risk, and develop retention strategies • Build and manage a Salesforce pipeline; maintain opportunity stages, close dates, and notes • Forecast accurately using Salesforce reports and dashboards • Review account history, opportunities, and cases to inform account strategy • Prepare and send accurate agreements via DocuSign • Communicate Terms of Service, contract structure, renewal, and cost-change policies • Serve as primary commercial contact for assigned accounts • Respond to customer cases and emails within a 24-hour service level • Partner with Customer Success, Support, and Product teams; route and escalate issues appropriately • Help customers understand practice-level and provider-level configuration areas and direct them to support resources • Maintain working knowledge of the DrChrono platform, product catalog, pricing, and value positioning • Review Gong calls, internal knowledge base, and product documentation to improve sales and product skills • Work independently and resolve questions using available tools and resources before escalating

🎯 Requirements

• Demonstrated ability to communicate product value, uncover needs, and close opportunities • Goal-oriented and data-driven, with comfort working toward monthly revenue targets • Strong verbal, written, and presentation skills, including leading virtual product demonstrations • Strong organizational, time-management, and follow-through skills • Ability to work independently, take ownership of results, and learn new software quickly • 1+ year of experience in account management, sales, or a customer-facing role (Preferred) • Experience using Salesforce (pipeline management and forecasting), Gong, Slack, Zoom, Google Workspace, and DocuSign (Preferred) • EHR, practice management, medical billing, or healthcare SaaS experience (Preferred) • 4-year college degree or equivalent experience (Preferred) • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where and how you want within your country of employment: in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401(k) with up to a 4% match and immediate vesting • Flexible and generous time off (FTO) • Employee Stock Purchase Program