Customer Success Manager

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $60k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Consult with customers to understand their business and recommend best practices in using the software • Handle customer support calls from long-time customers • Train customers and their staff online and in person • Meet or exceed renewal and adoption quotas • Nurture customer relationships to build trust • Identify referable customers and case study candidates • Create and update best practices for the role and department • Operate across department boundaries • Increase knowledge of the software and industry • Collaborate with other departments to help customers succeed • Oversee customer adoption, renewals, and additional revenue streams • Manage customers using the CRM with a focus on ongoing support and long-term retention

🎯 Requirements

• Delivery of technology training in a corporate setting in-person and via the web • Proven ability to manage multiple projects with tight deadlines • Customer service/support experience • High attention to detail • Excellent written and verbal communication skills • Project development experience • Ability to upsell to current customers • Bachelor’s degree or Associate’s degree with comparable experience • Ability to work well across departments • Ability to prioritize and organize tasks • Software implementation experience • Account management experience • Support experience • Must be eligible to work without sponsorship in the United States • Willingness to work over 40 hours when necessary • Some travel may be required

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Option to work 100% remotely or in-office/hybrid near an office • Light travel opportunities