Senior Director, Operations

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers • In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring the infrastructure, workflows, and team are positioned to expand across markets • Develop and deploy strategy to implement standardized quality programs that drive maximum performance and quality outcomes across all markets and payers • Own and manage the EGA P&L • Develop and maintain dashboards and reports to track KPIs; monitor performance and drive action plans to address gaps • Collaborate with key internal and external stakeholders to drive performance in overall engagement, documentation, quality, and total medical expense • Lead the ongoing management of value-based partnerships, including addressing payer issues and ensuring adherence to contractual obligations • Provide strategic and operational oversight of the PES function, ensuring the team is effectively reaching, engaging, and scheduling patients into care • Set clear productivity and performance expectations with KPI targets; drive accountability for team capacity utilization and outreach effectiveness, identifying and removing barriers to patient access. • Own and manage the PES program budget • Partner with clinical leadership to align outreach efforts with provider availability and evolving capacity needs • Partner with Marketing and Tech teams to develop and execute patient engagement campaigns that drive awareness, outreach effectiveness, and scheduling conversion • Continuously improve outreach models, workflows, and tools to scale PES operations as EPG grows • Manage, coach, and develop the EPG and PES teams, fostering a high-performance culture with clear expectations, regular feedback, and professional growth opportunities • Drive cross-functional collaboration across clinical, operations, quality, and technology teams to ensure alignment with organizational priorities and patient care goals. • Other duties consistent with this role, as assigned.

🎯 Requirements

• 8+ years of experience in healthcare operations, with demonstrated experience in P&L oversight, financial performance management, and team leadership • Strong understanding of and experience in value-based care • Experience managing a medical group, physician practice, or clinical operations team - virtual care delivery environment strongly preferred • Experience building or overseeing patient outreach, engagement, or access operations (e.g., call center, scheduling, care coordination) is a plus • Proven ability to build, scale, and hold teams accountable to productivity and performance metrics • A bachelor's degree or higher related to education, quality, public health, business administration, health services research, or a related field is preferred • Intermediate skills with MS Office Suite of products including Outlook and Teams • Able to work effectively in a primarily remote environment.

🏖️ Benefits

• Flexible time off policy for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology