Senior Support Operations Manager

🕒 July 2

🇺🇸 United States – Remote

💵 $0 - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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PandaDoc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 Series C on 2021-09

SaaS • B2B • Productivity

PandaDoc is a comprehensive document management solution that helps businesses streamline their document workflows. It offers a range of features including custom agreement generation, eSignatures, CPQ (configure, price, quote) capabilities, and real-time collaboration tools. PandaDoc is designed for ease of use, enabling teams to automate document creation and management processes, thus improving efficiency and reducing errors. The platform integrates with popular CRM systems, payment gateways, and other tools to facilitate seamless business operations. Focused on security and compliance, PandaDoc supports legal and secure electronic transactions, making it ideal for businesses looking to optimize their agreement management processes.

📋 Description

• Lead the rhythm of business for Support leadership • Drive the strategy and build for 0 to 1 programs and other Key Initiatives • Own the customer lifecycle intelligence layer • Lead AI and automation strategy for Support • Own planning and forecasting • Build performance management infrastructure • Serve as the cross-functional operator for Support

🎯 Requirements

• 5+ years working as the operational core of a customer-facing organization: Support, Customer Experience, or something closely adjacent • You have led change that actually sticks • You have a high degree of business ownership • You can effectively move from ambiguous problems to launched initiatives with targeted outcomes • You earn trust at the executive level • You have owned a budget, run a planning cycle, and explained a variance • You are fluent in the platforms that modern support and CX organizations run on ex: Intercom/Zendesk, Gainsight/Planhat, Salesforce and Jira/CWM software

🏖️ Benefits

• tremendous career growth opportunities • competitive salary • health and commuter benefits • company-paid life & disability • 20+ PTO days • 401K and FSA plans • fun team of Pandas to work with!