Associate Director, Client & Delivery Excellence

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $105.6k - $124.1k / year

⏰ Full Time

🟠 Senior

👔 Director

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Provide coaching, input to personal and departmental goals, and staff training to ensure consistently high-quality client service • Facilitate associate involvement in problem solving and ensure teams have the tools, supplies, skills, and information needed to meet objectives • Cultivate solid client relationships and maintain open, transparent communication about operations, policies, issues, and industry best practices • Develop understanding of client objectives and contracted deliverables and communicate them to the team • Assess operational aspects of programs, including automation, efficiencies, process improvements, staffing models, roles and responsibilities, and SOPs • Set clear direction, effective plans, and measurable outcomes • Oversee development of and approve client billing before invoicing • Track, monitor, and report overall program results in a timely manner • Partner with the program CSL to drive strategic offerings and oversee SDOH components • Oversee the department and supervise department staff, including hiring, performance management, promotions, discipline, and other personnel actions • Assist in developing and implementing enterprise growth

🎯 Requirements

• Completion of a four-year bachelor's degree in business or a relevant discipline • Minimum 5 years in a patient services leadership role • Minimum 5 years of experience in Sales, Operations, Product Management, or Strategic Account Management • Strong computer skills and working knowledge of Microsoft Office applications • Ability to design, deliver, and optimize patient access programs, including reimbursement support, co-pay assistance, patient assistance programs, and adherence services • Ability to interpret industry trends and competitive information and develop marketplace strategies and tactics • Ability to adapt to a fast-paced, dynamic environment, make independent decisions, maintain confidential information, and meet deliverables • Ability to accommodate 10%–25% travel • Ability to balance multiple projects and changing priorities • Strong relationship-building, problem-solving, analytical, organizational, and leadership abilities • Excellent verbal and written communication and presentation capabilities • Applicants must be able to pass a drug test and background investigation • Preferred: advanced degree; study in Life Sciences, Pharmacy, or Business-related discipline • Preferred: account management experience in the life sciences industry

🏖️ Benefits

• Remote work option • Competitive salary and benefits • Reasonable accommodations for individuals with disabilities • Diversity, Equity & Inclusion commitment