Associate Director – Client & Delivery Excellence

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $105.6k - $124.1k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Provide coaching, input to personal and departmental goals, and staff training • Facilitate associate involvement in problem solving and ensure teams have the tools, skills, and information needed to meet objectives • Cultivate client relationships and maintain transparent communication about operations, policies, issues, and industry best practices • Develop understanding of client objectives and contracted deliverables and communicate them to the team • Assess program operations, including automation, efficiencies, processes, staffing models, staff roles and responsibilities, and SOPs • Set direction, plans, and measurable outcomes • Oversee development and approve client billing before invoicing • Track, monitor, and report overall program results • Oversee the department and interview, select, supervise, and evaluate department staff • Communicate company policies and procedures and administer personnel actions • Partner with the program CSL to drive strategic offerings and oversee SDOH components of the program • Assist in enterprise growth development and implementation

🎯 Requirements

• Completion of a four-year bachelor's degree in business or a relevant discipline • Minimum 5 years of experience in a patient services leadership role • Minimum 5 years of experience in one or more commercial disciplines: Sales, Operations, Product Management, or Strategic Account Management • Deep knowledge and practical experience designing, delivering, and optimizing patient access programs, including reimbursement support, co-pay assistance, patient assistance programs, and adherence services • Strong computer skills and working knowledge of Microsoft Office applications • Ability to balance multiple projects and adapt to changing priorities • Strong relationship-building, problem-solving, analytical, organizational, and leadership abilities • Excellent verbal and written communication and presentation capabilities • Ability to accommodate 10%–25% travel • Ability to pass a drug test and background investigation • Advanced degree, study in Life Sciences, Pharmacy, or Business-related discipline, and life sciences account management experience preferred

🏖️ Benefits

• Competitive salary and benefits • Employees can work remotely • Reasonable accommodations for individuals with disabilities • Equal opportunity employment