Conversational AI Engineer

🔥 13 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ LLM Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Design, build, test, and maintain NICE virtual agents focused on digital chat and self-service • Develop and manage conversation flows, intents, entities, dialog logic, and live-agent handoff scenarios across voice and digital channels • Configure and tune NLU models to improve intent recognition, accuracy, and customer experience • Implement and maintain integrations between Cognigy and CRM systems, knowledge bases, APIs, and automation services • Support human handoff and omnichannel continuity while preserving context • Monitor and optimize bot performance using analytics, transcripts, and interaction data • Troubleshoot and resolve production issues involving bot behavior, NLU accuracy, integrations, and platform performance • Maintain technical documentation for conversation designs, configurations, and integrations • Collaborate with Business Analysts, CX designers, product owners, and stakeholders in discovery and design workshops • Participate in design reviews, backlog refinement, and release planning • Communicate bot capabilities, limitations, and release readiness to technical and non-technical partners • Follow change management, testing, and documentation standards for chatbot deployments • Support production releases and critical after-hours issues • Identify opportunities to expand self-service and automation use cases

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience • 3–5 years of experience developing or supporting conversational AI, chatbots, or virtual assistant solutions • Hands-on experience building chatbots using NICE Cognigy or comparable virtual agent platforms • Strong understanding of conversational design, NLU concepts, intent modeling, and dialog management • Experience integrating chatbots with enterprise systems using APIs and web services • Experience supporting solutions in a production, enterprise IT environment • Experience with chatbot development tools, NLU platforms, and analytics dashboards • Familiarity with REST APIs, JSON payloads, and system integrations • Experience using ticketing, backlog, and documentation tools such as Jira, Confluence, or ServiceNow • Occasional after-hours support may be required for major releases or critical production issues • Must comply with security, privacy, accessibility, and compliance standards

🏖️ Benefits

• Remote work options • Competitive salaries and benefits • Reasonable accommodation for employees and applicants with disabilities • 40-hour work week, Monday–Friday • Limited travel as needed for workshops, vendor sessions, or team meetings