Medical Information Client Manager – Team Lead

🔥 8 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $121k - $150k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Provide oversight and management for assigned Medical Information Contact Center clients • Implement clients, manage ongoing relationships, and conduct regular touchpoints and meetings • Ensure deliverables meet client expectations, KPIs, and service levels • Liaise with client stakeholders and handle escalations and concerns • Participate in client audits and collaborate with Quality • Manage client invoicing • Mentor and train junior staff • Monitor staff performance, proficiency, resources, processes, and compliance • Triage and respond to medical information inquiries from healthcare professionals, consumers, and payers • Identify, research, and critically evaluate medical literature to create evidence-based responses • Handle inquiries across phone, email, CRM, chat, and other platforms • Identify and process adverse events and product complaints in compliance with procedures • Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Develop Medical Information content including FAQs, Scientific Response Documents, and Custom Response Documents • Staff scientific medical affairs booths and perform assigned on-call duties • Conduct market and competitive product research, operational improvements, field team training, and field liaison support • Maintain customer service and improve contact center metrics

🎯 Requirements

• Pharm.D. Degree • One to two years of Medical Information and/or pharmaceutical industry experience • Full-time availability and flexibility with work scheduling • Ability to travel up to 10% • Advanced healthcare degree preferred (PharmD or higher) • Two to five years of Medical Information and/or pharmaceutical industry experience preferred • Experience in a Contact Center and pharmaceutical industry environment preferred • Project management and time management skills • Proficiency with telephony, Medical Information databases, Microsoft Office, and video conference platforms • Therapeutic expertise • Ability to critically evaluate medical literature • Knowledge of Medical Information contact center systems and processes • Experience in Drug Information or a specialty area preferred • Knowledge of FDA post-marketing adverse event reporting regulations and safety terminology • Ability to successfully perform the listed physical and mental demands

🏖️ Benefits

• Competitive salary and benefits • Remote work eligibility in select U.S. locations • Reasonable accommodations for applicants with disabilities • Equal opportunity employment