Medical Information Representative

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $67.5k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Respond independently to unsolicited medical information inquiries from healthcare professionals, consumers, patients, caregivers, and payers • Research and critically evaluate medical literature to create evidence-based responses • Identify and accurately document adverse events and product complaints • Generate adverse event and product complaint reports in compliance with standard operating procedures • Apply FDA post-marketing adverse event reporting regulations and safety terminology • Assess the level and depth of information required for each inquiry • Handle requests across phone, email, CRM, chat, and other platforms • Coordinate processes for responding to product quality-related complaints • Collaborate with Quality Assurance, Regulatory Affairs, and complainants • Maintain current knowledge of products, therapeutic areas, and client requirements • Ensure accurate documentation, high quality, and excellent customer service • Staff scientific medical affairs booths • Participate in assigned on-call responsibilities • Contribute to process improvements affecting Medical Information Contact Center metrics

🎯 Requirements

• Associate, Bachelor’s or master’s degree in Nursing or a related healthcare discipline from an accredited institution • Strong clinical and healthcare background • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Ability to interpret and communicate medical information clearly and accurately • Minimum 2 years of work experience in medical and healthcare, pharmaceutical industry, or equivalent • Direct clinical or patient-facing healthcare experience strongly preferred • Experience in a Contact Center preferred • Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms • Therapeutic expertise • Ability to critically evaluate medical literature • Knowledge of Medical Information contact center systems and processes • Registered Nurse (RN) or equivalent licensure preferred • Ability to work full time, 40+ hours per week, typically Monday to Friday • Flexibility with work scheduling as required by clients and management • Ability to travel up to 10%

🏖️ Benefits

• Competitive salaries and benefits • Reasonable accommodation for employees and applicants with disabilities • Equal Opportunity Employer