Medical Information Specialist

🔥 15 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Respond to medical information inquiries from healthcare professionals, consumers, and payers • Identify, research, and critically evaluate medical literature to create responses • Write adverse event and product complaint narratives and custom medical inquiry responses • Handle requests through phone, email, CRM, chat, and other platforms • Identify adverse events and product complaints during customer interactions • Perform intake to generate compliant adverse event and product complaint reports • Apply FDA postmarketing adverse event reporting regulations and safety terminology • Assess information requirements and determine the appropriate depth of intake • Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Maintain product, therapeutic-area, and client-specific knowledge • Develop Medical Information content, including FAQs, Scientific Response Documents, and Custom Response Documents • Staff scientific medical affairs booths • Participate in assigned on-call responsibilities • Conduct market and competitive product research • Support operational and process improvements, field team training, and field liaison activities • Maintain and improve contact center metrics and customer service • Collaborate with medical writing and cross-functional teams

🎯 Requirements

• Advanced healthcare degree preferred, preferably PharmD or higher • Strong clinical background • Excellent verbal and written communication skills • Pharmacist license preferred • Experience in a contact center and pharmaceutical industry environment preferred • Proficiency with telephony, Medical Information databases, Microsoft Office, and video conference platforms • Therapeutic expertise • Ability to critically evaluate medical literature • Knowledge of Medical Information contact center systems and processes • Experience in Drug Information or a specialty area preferred, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or another specialty • Able to work full time and maintain flexible scheduling • Able to travel up to 10% • Must be able to perform the physical and mental requirements of the position, including sitting or standing for long periods and occasionally lifting up to 25 pounds

🏖️ Benefits

• Competitive salary and benefits • Remote work availability • Reasonable accommodations for individuals with disabilities • Equal opportunity employment

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