Manager, Customer Success

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Everway

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • Accessibility • SaaS

Everway is a technology company that specializes in creating innovative tools designed to enhance learning and accessibility in both educational and workplace settings. With a focus on understanding and empowering individuals with diverse learning needs, their products support literacy, math accessibility, and inclusive learning experiences. Formerly known as n2y and Texthelp, Everway aims to break down barriers and promote neuroinclusion, ensuring that everyone has the opportunity to thrive in their educational and professional environments.

📋 Description

• Lead Customer Success projects and initiatives, ensuring objectives, timelines, and outcomes are delivered effectively. • Manage onboarding, training, coaching, and ongoing professional development for Customer Success team members. • Define, implement, and continuously improve customer lifecycle processes and customer engagement touchpoints. • Standardise customer communications, templates, and success planning approaches across customer segments. • Act as an escalation point for complex customer situations, ensuring timely resolution while supporting team learning and development. • Manage key customer relationships, helping customers realise value from their investment and supporting product adoption. • Monitor and improve Customer Success performance metrics, including customer retention, adoption, customer health, customer satisfaction, and team effectiveness. • Collaborate with Sales, Support, Product, and other teams to improve the customer experience and align customer-facing activities. • Use customer feedback, operational data, and performance metrics to identify opportunities for process improvement. • Support workforce planning and operational readiness during periods of increased customer demand.

🎯 Requirements

• 5+ years of experience in Customer Success, account management, or a related customer-facing role within a SaaS environment. • Experience leading teams and coordinating work across cross-functional stakeholders. • Experience developing and improving customer lifecycle processes, customer engagement programs, or customer success operations. • Demonstrates a customer-focused approach and uses customer insight to inform decisions and improvements. • Strong analytical capability, using data, performance metrics, and structured problem-solving approaches to support decision-making. • Strong organizational skills and attention to detail. • Communicates clearly and effectively with customers, colleagues, and stakeholders across a range of communication channels. • Experience using data, reporting tools, automation, or AI-enabled solutions to improve customer outcomes, team effectiveness, or operational performance.

🏖️ Benefits

• Competitive salary with bonus opportunities • Flexible work schedules • Comprehensive health and wellness benefits • Flexible time off plans • Career growth through development programs • Collaborative, innovative culture