Director, Sales & Customer Success

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $160k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Evidence-Based Associates

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Evidence-Based Associates is an experienced group of talented, dedicated professionals specializing in implementing and managing programs that address the unique needs of high-risk youth. They provide guidance and technical assistance to public agencies in areas such as juvenile justice, evidence-based programs, and human services. Their mission is to facilitate reform in state-based juvenile justice systems through performance-based contracts, aiming to reduce costs and improve outcomes for youth within the judicial system.

📋 Description

• Lead, coach, and develop Specialty Sales Representatives and Customer Success team members • Drive consistent pipeline discipline, activity, and quota attainment • Propose sales headcount, sequencing, and role design; source and interview candidates with CGO signoff • Partner with the CGO and Enterprise Sales Reps on collaboration rules, deal routing, and account hand-offs • Own pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management • Partner with the Sales/RevOps Manager on HubSpot pipeline stages, forecasting logic, activity tracking, reporting, and NetSuite alignment • Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposals, CRM hygiene, and reporting • Design and lead the transition toward a regional pod model, including rollout sequencing and commission, territory, and process infrastructure • Support the evolution from a house of brands to a unified One Empower platform • Drive cross-sell and expansion across Empower's seven subsidiary brands • Attend industry conferences and events to build awareness, networking, partnerships, and pipeline • Build onboarding and ramp plans for sales hires • Partner with Implementation Success and Program Delivery on sale-to-implementation hand-offs and adoption/renewal feedback • Provide pipeline, forecast, team-performance, hiring, and pod-transition updates to the CGO and executive leadership • Represent field sales perspectives in go-to-market, marketing, and product/program feedback loops

🎯 Requirements

• Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered • 7+ years of progressive sales experience • 3+ years directly managing and coaching a field or specialty sales team • Experience in healthcare, behavioral health, human services, or a public-sector-adjacent environment ideally • Demonstrated success building or scaling a sales function • Strong pipeline management and forecasting discipline • Hands-on CRM fluency; direct HubSpot experience strongly preferred • Comfort partnering with finance/RevOps on ERP data; NetSuite familiarity a plus • Ability to coach teams selling complex, consultative offerings to multiple buyer types • Excellent coaching, communication, and cross-functional collaboration skills • Direct hiring experience, including sourcing, interviewing, and building business cases • Experience leading or managing customer success, account management, or renewal functions • Experience partnering with RevOps, sales operations, or CRM administrators • Genuine enthusiasm for AI and modern sales tools, with experience introducing adopted tools or workflows • Successful completion of a background check • Ability to maintain strict confidentiality and comply with data governance policies • Ability to work remotely in a computer-based position with prolonged sitting and extended computer, keyboard, and video-conferencing use • Approximately 25–35% travel availability • Preferred: experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal/juvenile justice • Preferred: government and managed care organization selling experience • Preferred: commission plan and territory structure design experience • Preferred: structural sales transition experience • Preferred: brand or portfolio consolidation experience • Preferred: conference representation experience • Preferred: hands-on AI-enabled sales tool experience • Preferred: lean, fast-moving commercial organization experience

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement savings • Paid time off and holidays • Life insurance • Remote work arrangement • Travel opportunities for in-person meetings, client engagements, and industry conferences

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