VP of Client Success

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Lead the team responsible for the end-to-end client journey from onboarding through renewal • Proactively identify and mitigate risk across the client portfolio • Build long-term client loyalty and secure contract renewals through strategic, data-informed partnerships • Own expansion, cross-sell, and new-site growth strategy within the existing client base • Set and deliver expansion strategies covering new sites, added populations, and additional service lines • Build processes to identify expansion signals using utilization, engagement, outcomes, and client business changes • Lead account planning and client segmentation, assigning each client a growth plan and owner • Negotiate renewals and expansions, optimizing pricing, terms, and mutual value • Partner with Sales, Marketing, Product, and Pricing to package offers, shape proposals, and close expansion deals • Forecast and report retention, expansion pipeline, and revenue growth to executive leadership • Advise client executives and stakeholders, align Marathon solutions to their goals, and report key performance indicators • Drive member utilization through marketing, patient outreach, and client partnerships • Work with field operations leaders to identify risk, increase member engagement, and secure renewals • Represent the client voice internally and bring market insight to Product and Innovation teams • Build, mentor, and scale the Client Success Manager team • Improve Client Success processes, methodologies, and tools using data and insights • Advise senior leadership on account planning, segmentation, and go-to-market strategy • Collaborate with Operations, Finance, and other teams to align client needs and organizational capabilities

🎯 Requirements

• Bachelor’s degree in business, marketing, or a related field required; MBA or advanced degree preferred • 10 years of experience in client management, account management, brokerage, consulting, or a similar client-facing role, or an equivalent combination of education and experience • 5+ years in healthcare, healthcare benefits, population health, or human resources strongly preferred • Proven record of growing large, complex client relationships, including expansion, cross-sell, and renewal results • Experience building and scaling Client Success teams, with strong coaching and performance management skills • Financial acumen, including financial analysis, strategic modeling, and pricing and performance evaluation • Strategic thinking that turns business goals into actionable client success and growth plans • Exceptional communication and presentation skills, including with C-level executives inside and outside Marathon • Skill in working across Sales, Marketing, Product, and Pricing teams • Strategic leadership, client-centered approach, results-driven mindset, collaboration, ethical conduct, and alignment with Marathon’s mission

🏖️ Benefits

• Annual incentive eligibility • Great Place to Work® certified inclusive, high-trust culture