Principal Product Manager, Protection Programs

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $170k - $205k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Evolve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Evolve is a vacation rental company that provides a seamless booking experience for travelers seeking private, professionally-cleaned rental homes. With a focus on hospitality, they offer 24/7 guest support and guarantee the best rates on vacation rentals. Evolve also ensures customer satisfaction with a 'Rest Easy' promise, addressing any issues that may arise. The company offers a wide variety of rental properties, including homes with specific features like pools, pet-friendliness, and proximity to popular destinations such as ski slopes and beaches. Evolve also supports the community through its Building Hospitality program and provides services for homeowners to start, manage, and grow their rental businesses.

📋 Description

• Define and own the vision, strategy, and roadmap for Protection Programs • Build understanding of homeowners, guests, internal teams, and insurance or protection partners • Develop portfolio strategy across damage protection, travel insurance, and chargeback insurance • Own the commercial model with Commercial, Finance, and external partners • Evaluate pricing, conversion, coverage, partner economics, claims costs, and operational expense • Identify and validate growth opportunities across customer segments, distribution, packaging, pricing, and partner capabilities • Improve the end-to-end experience from selecting protection through purchase, servicing, cancellation, and claims • Partner with go-to-market teams on positioning, packaging, channel strategy, and enablement • Work with Operations, Claims, Support, Legal, Compliance, and partners to make rules and service processes reliable and scalable • Use customer research and data to monitor adoption, conversion, retention, claims trends, customer satisfaction, and unit economics • Lead cross-functional work through discovery, business case, definition, delivery, launch, and iteration • Communicate tradeoffs across customer experience, commercial return, risk exposure, and operational complexity • Represent customer voice and portfolio health in product decisions

🎯 Requirements

• Minimum 10 years of product management experience, including 0-to-1 product buildouts and ownership of strategy and delivery for complex products or product areas • Strong commercial judgment and experience owning or materially shaping a product’s business model • Ability to evaluate revenue, margin or contribution, pricing, adoption, partner economics, and cost-to-serve alongside customer outcomes • Track record of turning ambiguous opportunities into focused strategies, business cases, roadmaps, and measurable results • Experience building products involving financial risk, insurance, payments, lending, warranties, fraud or disputes, or other regulated or partner-dependent services • Ability to connect product decisions to go-to-market execution, including customer segmentation, positioning, packaging, distribution, and sales or channel enablement • Strong customer discovery skills • Experience balancing customer needs with business viability, risk controls, partner requirements, and operational realities • Experience working closely with external partners and Commercial, Finance, Legal, Compliance, Operations, Support, Design, and Engineering teams • Comfort using product and financial data to set success measures, assess program performance, understand unit economics, and make evidence-based investment decisions • Judgment to balance near-term performance with long-term customer trust, clear coverage expectations, and scalable program operations • Comfort working with Engineering on technical tradeoffs, system constraints, integrations, and sequencing • Strong communication skills and ability to align senior stakeholders and cross-functional teams around decisions and outcomes • Pragmatic experience using AI tools, LLMs, and agents to rapidly prototype solutions, validate hypotheses, and address customer needs • Experience in insurance, fintech, travel, e-commerce, property technology, vacation rentals, or other consumer or B2B2C businesses is a plus

🏖️ Benefits

• Industry-competitive pay • Equity in the company • 401(k) with a 4% immediate vesting match • 16-18 weeks of paid parental leave for birthing parents • 10 weeks of paid parental leave for non-birthing parents • Infertility coverage • Comprehensive medical, dental, and vision plans • 100% employer-paid dental and vision for individual coverage • Low-cost medical option • 10 free mental health visits • Pet insurance • Generous PTO • RTO for full-time exempt employees • Sick leave • Holidays • Personal holiday • Annual Evolve travel credit after one year • Discounts on stays at all Evolve properties • World-class onboarding programs • Learning and development resources • Employee Resource Groups

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