Renewals Operations Representative, VAR Experience

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🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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EVOTEK

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EVOTEK is a leading technology solutions provider, specializing in advisory services, architecture, engineering, and strategic sourcing. The company offers a cohesive approach to digital initiatives, driving business impact through integrated solutions with a strong focus on security. EVOTEK works across various technical domains, including data center solutions, cloud strategy, cybersecurity, network planning, and modernization efforts, to help businesses optimize technology use and achieve strategic objectives. The company emphasizes collaboration between business and IT to align goals, reduce functional silos, and achieve optimal outcomes for customers.

📋 Description

• Execute procedures supporting EVOTEK’s strategic sourcing and reseller renewals business • Process client orders efficiently and accurately through quote-to-cash and procure-to-pay cycles • Liaise with Sales, Finance, Engineering, Legal, Channel Partners, Solution Delivery, and customers • Request and provide customer renewal quotes 60 to 90+ days before support expiration • Maintain renewal databases with serial numbers and contract and support-date information • Obtain vendor order confirmations and support-date information • Process orders with suppliers and review auto-renewal manufacturers • Coordinate Bills of Material, deal registration, quoting, ordering, returns, and order tracking • Maintain vendor portal and promotion knowledge and ensure vendor compliance • Issue purchase orders according to internal policies • Execute quote-to-order processes and present pricing, credit, and terms • Process complex pricing and contracting scenarios and obtain exception approvals • Engage Partner Operations and Legal for onboarding, reviews, contract negotiations, and terms • Participate in onboarding new sales operations employees and maintain standard operating procedures • Support colleagues’ workloads, backlog reviews, reporting, customer orders, booking tracking, deal financials, and gross-profit tracking • Own assigned sales representative account activity and act as a bridge between sales and operational support • Expand specialization across renewals, MPS, referrals, RMAs, and services

🎯 Requirements

• 5+ years of Sales Operations experience in the technology industry supporting multiple channel partners and distributors • Demonstrated success in customer success, quoting, order entry, procurement, account management, or a related field • Exceptional communication, interpersonal, and problem-solving skills • Highly organized, detail-oriented, with excellent time-management and prioritization skills • Ability to work independently with self-motivation, initiative, and advanced problem-solving skills • Excellent Microsoft Office skills with advanced Excel experience • Ability to perform complex tasks and prioritize multiple projects • Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills • Experience with CRM and ERP systems such as Salesforce.com, CPQ, and NetSuite • Experience with vendor portals

🏖️ Benefits

• Salary range: $65,000 - $115,000 • Performance bonuses • 100% paid medical, dental and vision for the employee • 401(k) with employer match • Strong company culture • Flexible PTO policy • Flexible working arrangements • Annual company overnight retreat