Bilingual Call Center Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $15 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound and outbound calls • Update policy information and ensure accuracy in systems • Stay current on products, processes, and regulations • Understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives • Build strong customer relationships • Document every customer interaction • Collaborate with teammates to meet individual and team goals • Share ideas to improve processes

🎯 Requirements

• High school diploma • Strong communication skills • Solid PC skills with experience using Windows, Microsoft Office, and online systems • Ability to learn quickly and adapt to changes • Organizational skills and attention to detail • Passion for customer service • Previous call center or customer service experience preferred but not required • Bilingual in English and Spanish (or other languages) preferred but not required • Experience in healthcare or insurance preferred but not required • Ability to handle multiple priorities while staying calm under pressure preferred but not required • Work from home in the United States • Ability to work shifts between 8am-8pm ET

🏖️ Benefits

• Hands-on training • Mentoring program • Career growth opportunities • Flexible schedules with shifts between 8am-8pm ET • Benefits information available at https://www.exlservice.com/us-careers-and-benefits