Onboarding and Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45.8k - $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training • Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items • Escalate delays or barriers to the appropriate manager or support team • Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings supporting new hire readiness • Notify training partners of new hire start dates, onboarding status, access readiness, and issues affecting training participation • Maintain trackers for onboarding tasks, access needs, equipment issues, security tickets, meetings, and follow-up items • Prepare, update, and distribute productivity reports, inventory reports, workload updates, volume summaries, completion status, aging items, and other operational metrics • Partner with managers, training teams, technology support, security teams, and other internal partners to resolve onboarding, access, and readiness issues • Help document common onboarding steps, recurring access issues, and process improvement opportunities • Perform related administrative duties supporting audit managers and Payment Integrity Quality operations

🎯 Requirements

• High school diploma or equivalent required • Associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field preferred • 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role preferred • Experience supporting managers, teams, or new employees in a fast-paced environment preferred • Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations preferred but not required • Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks preferred • Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required • Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities preferred • Experience preparing productivity reports, inventory reports, status trackers, or operational summaries preferred • Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items simultaneously • Excellent follow-up skills and ability to ensure open items are completed or escalated appropriately • Clear and professional written and verbal communication skills • Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners • Strong attention to detail and commitment to accuracy • Ability to prepare accurate daily reports and manager updates using productivity, inventory, and status data • Ability to work in a fast-paced environment, pivot as priorities change, and troubleshoot onboarding issues • Professional, service-oriented approach • Ability to maintain confidentiality and handle employee information appropriately • Problem-solving mindset and ability to identify barriers and escalate issues • Reliable, responsive, and accountable

🏖️ Benefits

• Fast-paced and innovative work environment • Opportunity to work closely with experienced healthcare, quality, and audit professionals • Learning opportunities across the healthcare Payment Integrity business • Development of teamwork, communication, organization, and time-management skills • Exposure to healthcare audit operations, onboarding coordination, manager support, and operational systems and processes • Further growth and development opportunities

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