Operations Implementation Business Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75k - $96k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Develop and maintain detailed project plans, timelines, and documentation • Identify project dependencies and critical paths to ensure successful delivery • Escalate issues and risks proactively and recommend mitigation strategies • Create end-to-end operating guidelines, process documentation/SOPs, and workflows for implementations • Assist with training materials and knowledge-transfer sessions for business users • Coordinate with Product, Technology, Compliance, and Client Services teams • Ensure operational readiness for call center, processing, finance and accounting, and compliance teams from day-one processing through hypercare • Conduct post-implementation reviews and identify improvement opportunities • Document and validate business requirements for client onboarding, conversions, and new product launches • Analyze legacy data sets and field mappings to inform system design and configuration • Validate account data and reconcile discrepancies across platforms • Assist in developing reports and dashboards using SQL and Excel • Serve as liaison between clients, internal departments, and third-party vendors • Facilitate training sessions and workshops for clients and internal teams • Build and maintain stakeholder relationships to ensure alignment and satisfaction • Ensure implementations comply with regulatory requirements and internal standards • Create and complete UAT/BET testing and quality assurance efforts during system rollouts • Document ongoing quality audit processes

🎯 Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field or equivalent work experience • 3–5 years of experience in financial services, life insurance, annuity, TPA operations, or implementation roles • Familiarity with life and annuity products, including Whole Life, Term, UL, VUL, SPIA, Deferred Annuities, and Riders • Strong understanding of third-party administration functions and compliance requirements • Experience with policy administration systems such as LifePRO, ALIP, DXC, or similar • Excellent communication, analytical, and organizational skills • Strong skills in data analysis, Excel, and reconciliation techniques • Exposure to UAT/BET testing cycles, defect management, and conversion projects • Knowledge of operational risk, compliance requirements, and SOC1 controls is a plus • Ability to work in multi-geo teams (US/India)