Product Lead – Production Engineering

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟠 Senior

🏭 Production Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting • Manage Apache and Microsoft IIS web services, including site configuration, application pools, SSL certificates, logging, and performance optimization • Support SFTP/SSH file transfer systems, including access requirements, key management, monitoring, connectivity troubleshooting, and secure data movement • Manage Active Directory support tasks, including user/group account management and authentication issues • Perform and support code deployments across UAT and production environments, including coordination, validation, and rollback procedures • Create and manage batch jobs using Broadcom CA Workload Automation across UAT and production environments • Troubleshoot production incidents across web servers, application servers, databases, middleware, networking, and operating systems • Monitor production systems and respond to alerts • Collaborate with development, infrastructure, security, and database teams • Participate in change management and ensure production changes follow established controls • Support capacity planning, performance analysis, and continuous improvement initiatives • Monitor database alerts and jobs; create users and assign permissions • Help troubleshoot application- and platform-specific issues • Ensure bug-fix releases are tested with minimal defects • Review business requirements with operations and functional teams • Coordinate with the onshore DBA team for coverage and speedy resolution

🎯 Requirements

• Bachelor's degree • 6–8+ years of experience • Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments • Experience with Microsoft IIS and site administration on web servers • Experience with SFTP/SSH server administration and secure file transfer troubleshooting • Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, basic SQL, performance issues, and common troubleshooting • Experience with Active Directory administration and authentication/authorization troubleshooting • Experience supporting code deployments/releases in non-production and production environments • Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers • Familiarity with Windows and Linux operating systems in a production support context • Experience with monitoring tools, log analysis, and incident management processes • Scripting experience with PowerShell, Bash, or Python • Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders • Ability to work independently and as part of a collaborative support team • Customer-focused mindset with a strong sense of ownership

🏖️ Benefits

• Work From Home / remote work arrangement