Training Manager

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🕒 July 9

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement • Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success • Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines • Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building • Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities • Conduct training needs assessments and identify capability gaps across teams • Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments • Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes • Maintain visibility into training records, reporting, trainee progression, and readiness metrics • Organize and facilitate training sessions, workshops, webinars, and development activities as needed • Manage team resources effectively and remove barriers impacting trainer success • Stay current on industry trends, best practices, and evolving learning methodologies

🎯 Requirements

• Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience) • 5+ years in training or learning & development within healthcare (nursing and/or medical coding) • Proven experience leading and developing trainers, including nurses and certified coders • Certification in training or learning & development strongly preferred • Background in nursing, medical coding, or healthcare operations strongly preferred • Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching • Demonstrated success improving training outcomes, performance, and quality through targeted development strategies • Ability to assess skill gaps and implement focused development plans for trainers and learners • Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams • Data-driven approach to evaluate training effectiveness and continuously improve results • Excellent communication and stakeholder management skills across operations, quality, and leadership • Ability to translate complex clinical and coding concepts into clear, practical training

🏖️ Benefits

• Competitive benefits package, including healthcare, vision, dental, and 401(k) options • Up to 10% annual travel (for team meetings and limited client onsite engagements)