Global Program Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Exos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $9.6M Series unknown on 2014-12

Healthcare • Consulting • Food & Beverage

Exos is a human-performance company that provides holistic coaching, fitness center management, corporate well-being programs, virtual coaching and practitioner education for athletes, military, enterprises, and individuals. They design and build performance spaces, manage onsite fitness operations, deliver science-backed training, physical therapy and rehabilitation for pro, collegiate, high-school and youth athletes, and offer employer solutions that support workforce health and professional development. Exos also invests in sports technology and R&D to harness data and tools that improve performance and safety.

📋 Description

• Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams • Ensure seamless onboarding for new hires and ongoing development for existing practitioners • Manage operational health for Appointy/Boost scheduling platforms as the primary client POC • Configure booking architectures, refine automated communications, and resolve technical bottlenecks • Oversee lifecycle updates for the Class Management Guide • Execute quarterly QA reviews on regional execution and integrate feedback to improve operational support • Monitor portfolio-wide health metrics, including participation, client retention, and revenue targets • Translate data insights into tactical roadmaps for business improvement • Audit program health metrics and adjust operational strategies to fulfill client contractual commitments and deliverables • Partner with Regional Directors and Performance Managers to foster alignment, enforce accountability standards, and drive operational consistency • Coordinate and support monthly practitioner performance audits to safeguard service quality and compliance

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of experience in program management or a related field • Current CPR, AED and First Aid certification • Strong problem-solving and decision-making skills, especially in ambiguous situations • Facility operations and vendor management experience • Client stakeholder management experience • Excellent organizational and communication skills • Ability to work collaboratively with cross-functional teams • Proficient in Google Workspace

🏖️ Benefits

• Health insurance • Life and disability benefits • 401(k) plan • Paid time off • Variety of part-time benefits (subject to eligibility requirements)

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