Client Relationship Manager – Health

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $92.6k - $160.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Partner with the Regional Sales Director and internal teams to build strong client relationships, ensure satisfaction, and drive account growth • Manage day-to-day client relationships, support issue resolution, align on goals, and deliver product enhancements • Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies • Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations • Guide clients as they transition from implementation to ongoing account management • Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience • Promote use of the Customer Community for support cases, product updates, knowledge resources, and training • Collaborate with Customer Success to address product issues and performance concerns • Support contract renewals and contribute to revenue retention and attrition-avoidance strategies • Identify cross-sell, upsell, and expansion opportunities with the Regional Sales Director • Monitor product usage to ensure expected return on investment and alignment with client goals • Provide best-practice recommendations and configuration guidance to improve client outcomes • Gather and support NPS survey participation and use feedback to inform improvements • Maintain client documentation and account insights in Salesforce • Meet all performance metrics and KPIs for assigned accounts • Report to the Senior Director of Client Services

🎯 Requirements

• Bachelor's degree or equivalent experience • 4+ years experience in the healthcare IT industry • Provider-based background recommended • Proficient in Salesforce • Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality • Understanding of the Healthcare Revenue Cycle • Ability to collaborate across sales, marketing, product, support, and implementation groups • Flexible in working with changing needs of organizations • High degree of polish appropriate for meeting with clients • Travel up to 25-30% required

🏖️ Benefits

• Great compensation package and bonus plan • Medical, dental, and vision benefits • Matching 401K • Flexible work environment; ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • Inclusion and authenticity initiatives • Work/life balance support • Development opportunities • Wellness programs • Collaboration and recognition programs