Client Success Manager, Healthcare Revenue Cycle

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $103.7k - $179.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Maximize client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing client success initiatives • Develop and execute strategies to improve client retention, engagement, and expansion • Identify key metrics and success factors • Leverage customer data to identify trends, pain points, and optimization opportunities • Provide actionable insights to the Client Success team • Build relationships with client stakeholders and address concerns • Identify potential upselling or cross-selling opportunities • Implement process improvements within the client success function • Track client success metrics and report progress to senior management • Collaborate with sales, marketing, and product development to ensure a seamless customer experience

🎯 Requirements

• Up to 25% travel required • Bachelor's degree is beneficial • 10+ years' experience in revenue cycle with emphasis on Patient Access within the healthcare industry • 7+ years' experience within HIS systems • Provider-based background recommended • Healthcare Project Management or Consulting experience • Proficient in Generative AI tools such as Co-Pilot and ChatGPT • HFMA, CRCR beneficial • Excellent skills with Salesforce or a similar CRM • Holistic, big-picture perspective with the ability to resolve issues • Team Player, able to collaborate across groups and learn from others, specifically sales, marketing, product, support and implementation • Flexible in working with changing needs of organizations

🏖️ Benefits

• Flexible Time Off: 20 Days • Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • Up to 25% travel required