Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $33.6k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Support employers, verifiers, and employees through employment and income verification solutions • Follow stringent data security policies and processes while handling sensitive user information • Respond to user inquiries by phone and email and resolve questions • Obtain and evaluate relevant information to address user inquiries and concerns • Authenticate, upload, and process user authorization forms, verification requests, and related documentation • Escalate requests and unresolved issues to the appropriate resource • Manage user accounts and maintain accurate records of interactions, transactions, inquiries, comments, concerns, and actions taken • Perform administrative tasks and complete additional projects or responsibilities assigned by management • Communicate and coordinate with internal departments to support issue resolution and service delivery • Follow up on customer interactions to ensure inquiries are fully addressed and resolved

🎯 Requirements

• High school diploma, general education degree, or equivalent knowledge • Knowledge of customer service principles and practices • Knowledge of relevant computer applications and basic web functions • Experience communicating through email • Knowledge of administrative procedures • Numeric, oral, and written language application skills • Product knowledge

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including full medical, dental, vision, and matching 401K • Fully remote environment • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays