KCS Coach Lead – Sales Enablement Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80.2k - $139.1k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Lead the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards • Coach Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption • Conduct regular coaching sessions, feedback loops, and proficiency development to drive continuous improvement • Review and validate knowledge articles for quality, accuracy, and adherence to Content Standards • Monitor KCS performance metrics and provide insights on adoption, quality, and effectiveness • Partner with managers to strengthen KCS behaviors, accountability, and performance expectations • Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations • Translate operational and product knowledge into clear, consumable content that supports consistent messaging • Identify gaps in onboarding content and improve materials based on feedback and performance trends • Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness • Be a liaison between knowledge management and business teams to align on content, messaging, and priorities • Identify opportunities to improve efficiency through knowledge reuse and process enhancements

🎯 Requirements

• 5+ years of experience in Knowledge Management, KCS, Coaching, or related field • Understanding of KCS methodology and coaching practices • Experience training individuals or teams • KCS v6 Certification or comparable experience • Experience supporting Sales Enablement or onboarding programs • Familiarity with knowledge platforms (e.g., Salesforce Knowledge, ServiceNow) • Experience developing training programs and onboarding materials

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays