Senior Director, Client Education – Healthcare SaaS

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $181.3k - $326.4k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Provide strategic and operational leadership for the Learning & Development function serving Experian Health's external clients • Own the vision, roadmap, and execution of a scalable client education program • Build and lead a team of instructional designers and client educators • Champion innovation, including responsible use of AI, to improve learning content speed, quality, and scale • Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs • Lead the vision, strategy, and multi-year roadmap for Client Education across Experian Health products • Design and deliver blended learning solutions, including instructor-led training, on-demand eLearning, video tutorials, and learning labs • Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and the client-facing course catalog • Provide capacity, prioritization, and risk insights to leadership for investment and resourcing decisions • Guide development and refreshing of eLearning and training materials amid product and system updates • Establish scalable authoring workflows, templates, and governance • Administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting • Apply learning-effectiveness measures and client feedback to improve curricula and delivery • Guide change management activities related to product releases, workflow changes, and client adoption plans • Develop product adoption strategies from implementation through advanced utilization and optimization of Experian Health solutions

🎯 Requirements

• 8+ years' experience in Learning & Development • 8+ years' experience with Client Education • 8+ years' experience training leadership, including building and leading teams, within healthcare technology, SaaS, or revenue cycle management environments • Demonstrated experience developing and scaling blended learning programs for external clients or end-users • Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency • Hands-on experience with eLearning authoring tools and learning management system (LMS) administration • Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial • Experience contributing to process improvement, automation, or operational transformation plans • Epic experience is beneficial • 5+ years' experience managing people • 10% travel required

🏖️ Benefits

• Flexible Time Off: 20 Days • Variable pay opportunity • Great compensation package and bonus plan • Medical, dental, and vision coverage • Matching 401K • Flexible work environment; ability to work remote, hybrid, or in-office • Volunteer time off • Vacation • Sick time • 12 paid holidays