Senior Director, Relationship Management

🔥 12 hours ago

🦌 Connecticut, Nebraska, +2 more states – Remote

🦌 Connecticut – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $114.9k - $244.6k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead, coach, and develop Relationship Managers responsible for DNA core client portfolios • Establish portfolio strategies to improve client health, satisfaction, retention, and revenue growth across assigned DNA core client markets • Build executive-level client relationships and serve as a strategic advisor on business priorities, transformation initiatives, service performance, and long-term growth opportunities • Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery leaders to align client needs with enterprise solutions, delivery commitments, and business objectives • Oversee complex contract negotiations, renewals, and commercial discussions for high-value or strategically significant DNA core client relationships • Analyze portfolio performance, client satisfaction trends, client health indicators, and financial metrics to identify risks, opportunities, and action plans • Lead workforce planning, succession planning, performance management, and talent development initiatives • Travel frequently, 50% or more

🎯 Requirements

• 12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for strategic client leadership, revenue growth, and portfolio management • 8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership • Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers • Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships • Experience leading cross-functional initiatives involving sales, product management, operations, implementation, and executive stakeholders • Ability to analyze business performance, identify market opportunities, and develop strategic growth plans using portfolio, client health, and financial metrics • Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience • Experience leading relationship management organizations in financial services or financial technology • Experience managing large, complex client portfolios with significant revenue responsibility • Knowledge of financial institution operations, digital banking, payments, core processing, and financial technology solutions • Experience using Salesforce or other enterprise customer relationship management platforms • Frequent travel of 50% or more • Valid and unrestricted U.S. work authorization; candidates requiring current or future sponsorship will not be considered

🏖️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof program with points redeemable for rewards • Eight Employee Resource Groups • Professional growth through training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning including 401k match • Discounted shares through the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental and military leave • Commission eligibility pursuant to the applicable Fiserv Sales Compensation Plan for commission-eligible employees