Outbound Call Specialist

🔥 38 minutes ago

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Expertise.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🏪 Marketplace

🧘 Wellness

B2C • Marketplace • Wellness

Expertise. com is a company dedicated to locating and verifying the best local professionals for various services across numerous industries. The platform researches over 60,000 businesses monthly in over 200 industries across the U. S. , aiming to identify highly qualified service professionals for consumer needs. Expertise. com covers areas including legal services, home improvement, finance, insurance, health, and wellness. They utilize a multi-step selection process, which includes identifying, analyzing, verifying, screening, and mystery shopping to ensure the professionals they recommend meet high standards. The company also offers a concierge service to connect customers with top-ranked service providers.

📋 Description

• Make timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities. • Build trust and establish rapport during initial conversations. • Deliver a professional, consultative, and customer-focused experience. • Manage multiple outbound leads while maintaining quality and productivity standards. • Verify consumer contact information and service requirements. • Confirm consumer intent and interest in receiving assistance. • Complete all required Lead Qualification Questions (LQQs). • Identify qualifying and disqualifying criteria based on campaign and provider guidelines. • Gather accurate information to determine consumer eligibility and service provider fit. • Provide empathetic, professional, and solution-oriented service. • Handle objections and consumer concerns effectively. • Maintain compliance with campaign requirements and qualification standards. • Follow established scripts, workflows, and quality guidelines. • Ensure consistent handling of all lead types and inquiries.

🎯 Requirements

• Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting. • Has at least 1-year experience in Sales or as a Sales Development Representative. • Strong verbal communication and active listening skills. • Ability to build rapport quickly and engage consumers over the phone. • Confidence handling objections and guiding conversations. • Strong attention to detail and documentation accuracy. • Ability to manage a high volume of outbound calls while maintaining quality standards. • Excellent organizational and time-management skills. • Strong problem-solving and decision-making abilities. • Experience using CRM systems, preferably Salesforce. • Proficiency with Microsoft Office and web-based applications. • Comfortable navigating multiple systems while speaking with consumers. • Preferred Qualifications: Experience working with web-generated leads. Background in lead qualification, customer acquisition, or provider matching environments.

🏖️ Benefits

• Work from home position