Outbound Call Specialist

🕒 4 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Expertise.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Expertise. com is a company dedicated to locating and verifying the best local professionals for various services across numerous industries. The platform researches over 60,000 businesses monthly in over 200 industries across the U. S. , aiming to identify highly qualified service professionals for consumer needs. Expertise. com covers areas including legal services, home improvement, finance, insurance, health, and wellness. They utilize a multi-step selection process, which includes identifying, analyzing, verifying, screening, and mystery shopping to ensure the professionals they recommend meet high standards. The company also offers a concierge service to connect customers with top-ranked service providers.

📋 Description

• Make timely outbound calls to consumers and contact new leads quickly • Build trust and establish rapport during initial conversations • Deliver a professional, consultative, customer-focused experience • Manage multiple outbound leads while maintaining quality and productivity standards • Verify consumer contact information and service requirements • Confirm consumer intent and interest in receiving assistance • Complete required Lead Qualification Questions (LQQs) • Identify qualifying and disqualifying criteria based on campaign and provider guidelines • Gather accurate information to determine consumer eligibility and service-provider fit • Provide empathetic, professional, solution-oriented service • Handle objections and consumer concerns • Maintain compliance with campaign requirements and qualification standards • Follow established scripts, workflows, and quality guidelines • Ensure consistent handling of all lead types and inquiries

🎯 Requirements

• Previous experience in outbound calling, telesales, lead qualification, customer service, call center operations, or appointment setting • At least 1 year of experience in Sales or as a Sales Development Representative • Strong verbal communication and active listening skills • Ability to build rapport quickly and engage consumers over the phone • Confidence handling objections and guiding conversations • Strong attention to detail and documentation accuracy • Ability to manage a high volume of outbound calls while maintaining quality standards • Excellent organizational and time-management skills • Strong problem-solving and decision-making abilities • Experience using CRM systems, preferably Salesforce • Proficiency with Microsoft Office and web-based applications • Comfortable navigating multiple systems while speaking with consumers • Experience working with web-generated leads preferred • Background in lead qualification, customer acquisition, or provider matching environments preferred • Work computer must run Windows 11 Pro or macOS 15 • Minimum internet speed requirement of at least 100 Mbps • Voice recording must be submitted

🏖️ Benefits

• Work from home position