Outbound Engagement Associate

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2018-03

Healthcare • Healthcare Insurance • Pharmaceuticals

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Proactively engage patients to support scheduling, issue resolution, and improved access to care • Interact with patients via telephone, text message, or email to address inquiries, resolve problems, process payments, and educate patients on insurance issues • Analyze patient concerns, troubleshoot issues, and coordinate with other departments or teams as needed • Maintain understanding of providers, services, and appointment types to provide accurate patient guidance • Record patient interactions, issues, and resolutions accurately in medical charts and process-tracking tools • Follow company policies and HIPAA rules when handling patient communications and sensitive information • Relay recurring patient feedback and common issues to supervisors to support problem-solving and best practices • Maintain a professional, courteous, and empathetic demeanor with patients, including upset or frustrated patients • Conduct targeted outreach when schedules change, clinics have open capacity, or new providers need support filling schedules • Learn and use multiple technology platforms across communication channels and workflows • Maintain regular, reliable, and punctual attendance • Perform other assigned duties

🎯 Requirements

• 1–3 years of experience in a call center, patient engagement, customer service, or healthcare office role • Comfort communicating professionally with patients across phone, email, and text message channels • Experience documenting interactions accurately using an EMR or similar patient tracking tools (preferred) • Basic proficiency with Microsoft Office (Outlook, Teams, Word, Excel) • Willingness to learn new platforms quickly • Strong customer service mindset with the ability to de-escalate concerns and communicate clearly • Excellent organization and attention to detail for accurate documentation and task follow-through • Ability to manage multiple priorities in a fast-paced environment while maintaining quality • Strong problem-solving skills and comfort coordinating across teams to resolve issues • Ability to learn new tools, workflows, and protocols and apply them consistently • Commitment to patient confidentiality and secure handling of protected health information • Ability to sit for extended periods while working at a computer and handling phone communications • Sufficient vision to read digital screens, patient charts, and documentation accurately • Adequate hearing and verbal communication skills to interact with patients clearly • Frequent use of hands and fingers for typing, data entry, and computer navigation