Patient Engagement Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

💰 Private Equity Round on 2018-03

Healthcare Insurance • Pharmaceuticals • Wellness

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing • Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution • Maintain a thorough understanding of the company’s products or services to provide accurate information to customers • Record customer interactions, issue and resolutions accurately in the NG patient chart • Ensure adherence to company policies and procedures while handling customer interactions • Relay customer feedback to supervisors to assist in problem-solving and establishing best practices • Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.

🎯 Requirements

• High school diploma or equivalent • Must be Bilingual • Excellent customer service and communication skills • Strong knowledge of insurance billing and reimbursement processes • Familiarity with HIPAA privacy regulations • Strong computer and typing skills • Ophthalmology/Optometry terminology background is a plus.