Customer Success Manager

Job not on LinkedIn

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $68k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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FSI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

FSI is a company that provides solutions, tools, and support for maintenance operations, with a focus on healthcare maintenance management. FSI offers a cloud-based CMMS/EAM platform designed specifically for healthcare facilities, enabling hospitals to optimize their Facilities and Healthcare Technology Management (HTM) operations. Their products include compliance support, space management, virtual reality tools, and comprehensive reporting and analytics features. FSI serves various sectors including healthcare, education, manufacturing, and government, helping them streamline operations and maintain compliance. They integrate their solutions across third-party platforms to ensure accurate and reliable data management.

📋 Description

• Build deep, meaningful, and impactful relationships with customers • Own post-sale relationships and manage customer renewals, targeting 97%+ retention • Proactively identify and mitigate churn risk • Drive product adoption and customer engagement initiatives • Identify and surface expansion opportunities • Conduct regular customer check-ins and establish full account coverage • Execute QBRs and evolve conversations toward strategic outcomes • Collaborate cross-functionally with Support, Product, and Solutions Engineering • Act as the voice of the customer internally • Assist with invoicing coordination alongside Finance • Manage a large portfolio of 75–90 accounts • Evolve into a strategic advisor helping customers maximize value from FSI’s CMMS solutions

🎯 Requirements

• Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred) • Strong communication, relationship-building, and organizational skills • Experience with CRM tools (e.g., HubSpot) • Data-driven decision making • Customer-centric mindset with a focus on outcomes and value delivery • Demonstrated growth mindset and ability to learn on the job • Self-driven and capable of operating autonomously • Ability to manage a large portfolio of 75–90 accounts • Strong time and priority management • Collaboration across Support, Product, Solutions Engineering, and Finance • Valid driver's license question is included in the application, but possession is not stated as a job requirement

🏖️ Benefits

• NDR bonus potential up to $15,000 • Remote work arrangement • Some travel may be required • Equal opportunity and inclusive work environment

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