Business System Administrator I

Job not on LinkedIn

🔥 2 minutes ago

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

Where this job comes from

Posted on FTI's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of FTI

FTI

1001 - 5000 employees

🏭 Manufacturing

📦 Logistics

🏥 Healthcare

Manufacturing • Logistics • Healthcare

FTI is a dynamic organization specializing in engineering, construction, manufacturing, and clean energy solutions. With a focus on innovation and creating world-class opportunities, FTI serves diverse markets through its three divisions: EnTech Solutions, Excellerate, and Faith Technologies. The company emphasizes a people-first approach, fostering a supportive culture for team members and delivering high-quality services to its clients. FTI's expertise spans the lifecycle of energy assets, providing comprehensive solutions and redefining what is possible in the energy sector.

📋 Description

• Provide service and support for assigned business applications and processes • Work directly with internal and external customers, vendor support teams, and the business technology team • Use virtual collaboration tools to engage customers, troubleshoot and resolve incidents, and participate in project teams • Respond to questions about business applications and process issues • Implement technology solutions aligned with strategic business objectives • Identify and resolve support issues with internal customers and the business technology team • Manage and communicate customer expectations • Research and analyze business system capabilities and functionality • Lead efforts to improve business systems • Act as liaison between internal customers and vendors to resolve system issues • Manage business system application security, including account management, user setup, vulnerability patching, and collaboration with Operations and Cyber Security • Enhance and execute processes supporting the Business Technology team • Review reference architecture documents and test plans • Consult with internal customers regarding software or system functionality issues • Assist with system upgrades and provide ongoing software support • Perform software and peripheral equipment repairs following specifications • Participate in project testing, issue remediation, and post-go-live support • Configure and implement third-party software with small to medium-sized teams • Monitor and communicate system status • Assist system engineers, database administrators, and vendors in resolving problems • Create and maintain business reports • Configure applications to meet stakeholder needs • Maintain API, batch, and database integrations • Create and maintain Knowledge Base articles and other documentation • Perform other related duties as assigned • Participate in Faith’s hiring referral and mentoring program, as appropriate

🎯 Requirements

• Associate Degree in Information Technology, Business, or equivalent professional experience and relevant training • 3 years or more in a service or support role • Ability to travel 15% • Ability to work typical hours between 7:00 a.m. and 5:00 p.m. Monday–Friday, with work potentially required at any time to meet business needs • Customer service and support experience • Excellent oral and written communication skills • Keen attention to detail • Ability to troubleshoot and resolve business application and process issues • Ability to work with internal and external customers, vendor support teams, and business technology teams • Ability to understand reference architecture documents and test plans • Ability to configure and implement third-party software • Ability to understand and maintain API, batch, and database integrations • Employment contingent upon successfully passing a background and drug test

🏖️ Benefits

• Culture of Care focused on the mind/body/soul of team members • Career development and continued education programs • Competitive, merit-based compensation • Career path development • Flexible and robust benefits package • Industry-leading benefits for regular/full-time team members • Hiring referral and mentoring program participation

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