Chief Marketing and Communications Officer

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $170k / year

⏰ Full Time

🔴 Lead

🗣️ Communications

👻 Ghost score 0%

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Family Promise, Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Family Promise, Inc. is the leading organization in the United States addressing family homelessness, providing innovative solutions such as prevention, shelter, and stabilization services. With over 30 years of experience, Family Promise has served more than one million family members, helping them achieve sustainable independence through community-based support. The organization addresses the severe shortage of affordable housing and the challenges of rising rents and stagnant wages. Family Promise envisions a nation where every family has a home and the opportunity to build a better future. They have earned distinctions like Charity Navigator's top 4-star rating and Candid's Platinum Seal of Transparency for their commitment to transparency and impactful work.

📋 Description

• Develop and lead an integrated marketing and communications strategy aligned with Family Promise's mission, enterprise priorities, and growth goals • Steward Family Promise's brand, positioning, narrative, messaging, and reputation across the organization and Affiliate network • Translate organizational priorities into annual plans, budgets, baselines, performance measures, and investment sequencing • Advise the CEO, senior leadership team, and Board on brand, reputation, audience engagement, communications, and marketing opportunities and risks • Position Family Promise and its leaders as authoritative national voices on family homelessness and community-based solutions • Lead content, storytelling, media relations, and executive communications strategy • Build editorial and storytelling infrastructure drawing from the national network • Lead marketing strategy for the digital ecosystem, including the national website and Affiliate digital experiences • Establish priority audiences, channel roles, user journeys, and integrated web, email, social, search, paid media, and emerging-channel approaches • Build analytics and measurement foundations to assess performance, improve conversion, and guide investment • Partner with Development and other teams on donor engagement, campaigns, service navigation, and Affiliate engagement • Build and manage the marketing and communications function, including structure, capabilities, operating model, workflows, and planning rhythms • Recruit, lead, coach, and develop a high-performing team • Manage agencies, consultants, and external partners with clear scopes, budgets, and performance expectations • Build cross-functional partnerships and tools for Development, Programs, Advocacy, Affiliate Services, and local Affiliates

🎯 Requirements

• 15+ years of progressive leadership experience in marketing, communications, public relations, brand, or related disciplines, including significant senior leadership responsibility • Demonstrated success building or transforming an integrated marketing and communications function, team, or operating model in a complex nonprofit, mission-driven, corporate, agency, association, or multi-stakeholder environment • Deep expertise across brand strategy, positioning, messaging, content, public/media relations, executive communications, digital marketing, audience strategy, analytics, and performance measurement • Proven ability to lead through influence, manage teams and external partners, advise senior executives and Boards, and translate complex issues into clear, compelling communications

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, 403(b) with match, disability, and life insurance • Generous paid time off • Holidays and floating holidays • Remote position • Work schedule primarily aligned with the Eastern Time zone