Family Tree Private Care
1001 - 5000 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Family Tree Private Care is a company founded in 2011 that offers a premier private care experience for long-term aging at home. With offices across Texas and Colorado, the company provides professional caregiving, private nursing, and care management services aimed at helping seniors live well at home throughout their aging journey.
Call Center Representative
🔥 0 minutes ago
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Family Tree Private Care
1001 - 5000 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Family Tree Private Care is a company founded in 2011 that offers a premier private care experience for long-term aging at home. With offices across Texas and Colorado, the company provides professional caregiving, private nursing, and care management services aimed at helping seniors live well at home throughout their aging journey.
📋 Description
• Manage the office front-desk, while greeting visitors and assisting callers. • Promptly answer calls from clients, families, caregivers, etc. • Document all calls per established process. • Address and resolve frequent call concerns without transferring the call. • Maximize resolutions delivered during the first conversation attempt. • Provide good company representation through courteous handling of calls. • Triage calls and assign the best person to handle the issue. • Set realistic expectations with caller on turnaround time for resolving issues.
🎯 Requirements
• High school diploma or equivalent required. • Written and verbal communication skills • Professional phone etiquette • Proficiency with computers, and strong typing skills • Customer service • Multitasking and prioritizing • Dependability • Ability to work under pressure • Attention to detail
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