Senior Product Manager, Internal Tools – Marketing Technology

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $117k - $194k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Fanatics Betting & Gaming

WebsiteAll Job Openings

- employees

🎲 Gambling

⚽ Sports

👥 B2C

Gambling • Sports • B2C

Fanatics Betting & Gaming is a consumer-facing U. S. sports betting and online casino operator (branded as Fanatics Sports & Casino / Fanatics Sportsbook / Fanatics Casino) that offers sportsbook betting, online casino games, event contract trading (Fanatics Markets), and a unified loyalty currency called FanCash. It provides mobile apps and web experiences, state-by-state availability across many U. S. jurisdictions, promotional offers, partnerships with sports teams, and responsible-gaming tools and disclosures. Morton St. Trading Investments, LLC handles the event-contract trading side and is CFTC-registered.

📋 Description

• Build and scale platforms connecting customers to the right agent and message • Own the contact center platform for routing, skills, and queues across support and VIP • Own the marketing technology stack connecting customer events with XtremePush • Partner with operations, CRM/lifecycle marketing, engineering, data, and compliance • Translate operational and marketing needs into platform requirements • Prioritize a shared roadmap and deliver internal systems shaping customer-facing experiences • Lead product readiness for new launches across support and marketing surfaces • Define customer events, triggers, data flows, schemas, and platform contracts • Deliver reliable, low-latency event pipelines with engineering and data teams • Ensure routing and messaging enforce Responsible Gaming and regulatory controls • Write user stories and product requirements • Identify back-end and workflow gaps and develop scalable product solutions • Use data, research, and operational insight to prioritize roadmaps and measure KPIs • Partner with engineering on Salesforce-based workflows and internal platforms • Collaborate with chatbot and AI product owners • Drive discovery, requirements, and delivery autonomously while aligning with senior product leadership

🎯 Requirements

• 5+ years of product management experience, preferably in an agile, B2C digital product organization • Experience owning end-to-end product features spanning back-office workflows, backend system requirements, data needs, and front-end functionality • Experience building products for internal or operational users preferred • Comfort working with event schemas, APIs, and data pipelines • Experience with Salesforce-based tools or CRM platforms preferred • Experience with AI-, automation-, or chatbot-related initiatives a plus • Excellent written and verbal communication skills • Highly collaborative, with a track record across operations, marketing, analytics, design, and engineering

🏖️ Benefits

• Base salary and bonus • Full-time employment benefits • Benefits information available at https://benefitsatfanatics.com/

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