Customer Care Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Deliver exceptional customer service while proactively seeking compliant and legally appropriate solutions • Serve as the first point of contact for customers • Answer questions regarding coverage, rates, billing issues, and general policy reviews • Communicate with customers via phone, chats, and emails while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex policy issues • Evaluate and interpret policy information within prescribed authority limits • Access account information and make appropriate recommendations or decisions using product, compliance, and legal knowledge • Document customer interactions and outcomes thoroughly in systems • Escalate unresolved issues requiring advanced support • Build knowledge through self-directed learning and stay informed about underwriting, policy, compliance, and legal updates • Help maintain current department knowledge resources • Identify customer concern trends and patterns • Recommend process improvements to leadership • Partner with Policy Support, Claims, and Underwriting departments • Work with external vendors when needed to address customer needs • Follow assigned schedule and procedures for requesting time off

🎯 Requirements

• High School Diploma or equivalent required • Property and Casualty license required for this role; Farmers will help obtain the license if needed • Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Ability to troubleshoot basic issues with headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • Ability to work any schedule within department operating hours, including possible future Saturdays • Ability to attend all scheduled virtual training days with camera and audio on • Business-casual attire during virtual training • Ability to sit or stand for extended periods, up to a full work shift • Ability to continuously operate a computer for extended periods • Physical dexterity to repetitively operate keyboard and office equipment • Ability to listen to, interpret, and differentiate auditory information • Ability to visually verify, read, and locate information • Ability to occasionally bend, twist, pull, stoop, and lift/carry/place objects weighing 0-10 pounds

🏖️ Benefits

• Competitive benefits • Paid training • 401(k) Plan • Generous PTO • Tuition Reimbursement • Bonus opportunity based on company and individual performance • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • Equal opportunity employer • Volunteer projects