Head of Customer Success

Job not on LinkedIn

🕒 October 21

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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FarmRaise

WebsiteLinkedInAll Job Openings

11 - 50 employees

🌾 Agriculture

☁️ SaaS

💳 Fintech

💰 $7.2M Seed Round on 2021-12

Agriculture • SaaS • Fintech

FarmRaise is a software platform that helps farmers simplify and manage their farm finances, find and apply for grants and tax credits, and access financial planning resources. Its product lineup (including “Tracks”) appears aimed at on-the-go farm finance management, combining tools for financial planning with farmer-focused resources like an FSA education hub, tax-credit guidance, and a blog. FarmRaise targets farmers and farm businesses by providing a SaaS product and services that bridge agriculture with financial tools and expertise.

📋 Description

• Own the partner lifecycle from sales handoff through implementation, adoption and renewal • Partner with sales to grow each account and reduce time from signed contract to live program • Launch and grow Grower Concierge as a business line • Hire, train and manage a seasonal team • Evolve the service playbook and own quality, results and unit economics • Lead and develop implementation, partner success and concierge staff • Set roles, hand-offs and escalation paths • Build templates, playbooks and after-action reviews for repeatable partner launches • Define and report partner health, grower outcomes, satisfaction and cost to serve • Serve as the senior day-to-day partner for enterprise accounts alongside the founders • Turn partner and grower feedback into prioritized input for product and engineering • Partner directly with the founding team as part of FarmRaise leadership

🎯 Requirements

• 7+ years in customer success, implementation or account management, including 3+ years leading teams • Entrepreneurial track record building something from scratch and owning its results • Comfort with ambiguity and making decisions with incomplete information • Experience managing hourly or seasonal teams and training them on complex, rules-heavy work • Executive presence with enterprise customers and comfort being the face of the company • Fluency with operating metrics and the cost of delivering a service • Experience using automation or AI to scale a service team • Background in agriculture or experience working with farmers (nice-to-have) • Experience with government, conservation or carbon programs (nice-to-have) • Contact center or managed-service operations experience (nice-to-have) • Must be based within the United States and authorized to work within the United States

🏖️ Benefits

• Performance-based variable compensation • Equity • Competitive health coverage • Dental coverage • Vision coverage • 401(k) • Flexible paid time off • Remote-work setup stipend • Periodic travel to partners and team offsites

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