Customer Success Director

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DISQO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

📣 Marketing

💰 $85M Series B on 2021-08

SaaS • Marketing • Advertising

DISQO is a leading experience platform dedicated to assisting businesses, particularly marketers and researchers, in understanding every customer interaction and outcome across various platforms. The company provides identity-based ad measurement and audience products powered by a vast consumer data platform, aimed at enhancing brand growth and facilitating smart business decisions. With a focus on delivering comprehensive ad measurement and audience insights, DISQO partners with brands, agencies, media publishers, and market research firms to fuel growth and improve customer experience. Known for its opt-in consumer data approach and innovative solutions, DISQO has been recognized in Deloitte's Fast 500 and Ad Age's Best Places to Work, highlighting its industry impact and commitment to innovation.

📋 Description

• Manage a portfolio of DISQO’s largest and most complex, revenue-critical accounts • Build and sustain relationships with VP/C-suite champions • Own account strategy, renewals, and expansion • Serve as point person for strategically important, contractually complex, or at-risk accounts • Represent customer perspectives in product, sales, and leadership conversations • Partner with Product on roadmap input and Sales on expansion strategy • Use AI tools, custom skills, agents, and artifacts to improve velocity, client value, and efficiency • Mentor and coach CSMs on account strategy, difficult conversations, commercial acumen, and AI • Develop expert fluency in DISQO’s platform, research methodologies, and client industries • Create playbooks, templates, AI-powered workflows, and escalation paths • Improve the CS organization’s collective practices

🎯 Requirements

• 10+ years in customer success, account management, or a client-facing strategic role, ideally in market research, insights, MarTech, or SaaS • Track record of owning complex, high-revenue accounts end-to-end, including renewal and expansion of six- and seven-figure relationships • Comfort operating with VP/C-suite stakeholders and navigating ambiguity, competing priorities, and organizational change on the client side • Strong commercial acumen connecting account health to revenue, retention, and growth • Demonstrated, hands-on fluency with AI, including building or configuring custom skills, agents, or artifacts • Demonstrated pattern of raising the level of people and process without formal management responsibility • Deep curiosity about the client’s business • Excellent judgment about solving independently, involving specialists, or escalating

🏖️ Benefits

• Flexible hybrid approach • 100% covered Medical/Dental/Vision for employee, competitive dependent coverage • Stock options • 401K • Generous PTO policy • Team offsites, social events & happy hours • Life Insurance • Health FSA • Catered lunch and fully stocked kitchen • Paid Maternity/Paternity leave • Disability Insurance • Travel Assistance Program • 24/7 Counseling Services offered to Employees