Director of Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $195k - $217k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Vatica Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $1.2M Venture Round on 2013-11

Healthcare • Healthcare Insurance • SaaS

Vatica Health is a healthcare company that offers advanced solutions for risk adjustment and quality of care. By combining expert clinical teams with cutting-edge technology, Vatica Health improves financial performance for health plans and providers by capturing accurate diagnosis codes and reducing audit risks. The company's model enhances provider utilization of preventive services and patient engagement, while also supporting quality programs at the time of patient visits. With seamless integration into provider workflows, Vatica Health focuses on increasing coding accuracy, compliance, and efficiency, ultimately benefiting health plans, providers, and patients. Their EMR-agnostic technology and on-site clinical consultants ensure improved care delivery and wellness outcomes, particularly through services like Annual Wellness Visits.

📋 Description

• Serve as a strategic consultant and trusted advisor to enterprise healthcare clients • Connect Vatica + Cozeva’s risk adjustment, quality, and population health solutions to client business priorities and measurable outcomes • Own client strategy and success plans • Build relationships with executive, business, clinical, and technical stakeholders • Lead governance meetings and business reviews with insights, recommendations, and action plans • Translate client needs into recommendations on product configuration, module utilization, workflows, and best practices • Develop and maintain deep knowledge of Cozeva’s products and services • Investigate client questions and apply product knowledge to client challenges • Interpret risk adjustment, quality performance, adoption, account health, and client feedback • Turn findings into recommendations and improvement plans • Identify retention risks and expansion opportunities • Partner with Sales and Product on renewals, upsell, and cross-sell opportunities • Translate client issues and enhancement requests into clear business needs supported by data, use cases, and expected outcomes • Partner with Product and technical teams to assess fit, feasibility, impact, and priority • Partner with Implementation and Provider Engagement to align onboarding and implementation with client objectives • Own client communication and follow-through on commitments • Document functional owners, target dates, and dependencies; coordinate resolution and escalate risks • Advance account work, resolve barriers across teams, contribute to customer success practices, and coach colleagues

🎯 Requirements

• 7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or a population health function within a large provider organization, including significant client-facing or stakeholder advisory responsibility • Deep expertise in risk adjustment, quality, and population health, including familiarity with HEDIS, Stars, and relevant risk adjustment models • Understanding of payer and provider business priorities and workflows • Experience advising or working with health plans, large health systems, medical groups, or other complex provider organizations, with accountability appropriate to director-level scope • Experience with healthcare SaaS products, including learning platform capabilities, working with data, evaluating enhancement needs, and collaborating with Product and technical teams • Ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex work through completion • Strong analytical, written communication, meeting facilitation, and executive presentation skills • Ability to explain complex information clearly and connect recommendations to business outcomes • Preferred: Experience with a competitor or healthcare technology vendor providing risk adjustment, quality, or population health solutions • Preferred: Customer success, account leadership, consulting, or product experience with transferable client advisory skills • Preferred: Experience mentoring or coaching colleagues and improving customer success practices

🏖️ Benefits

• Competitive salary based on experience and skills • Bonus potential (discretionary, based on role) • 401(k) plans • Room for growth and advancement • Comprehensive medical, dental, and vision insurance plans • Tax-free dependent care account • Life insurance • Short-term disability • Long-term disability • Excellent PTO policy • Work-life balance environment • Supportive teams