Customer Strategy Director, Ecosystem Programs

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, United Kingdom, +4 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇮🇹 Italy – Remote 🇫🇷 France – Remote 🇪🇸 Spain – Remote

💵 $166k - $210k / year

⏰ Full Time

🔴 Lead

🧐 Strategy

👻 Ghost score 2%

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Faro AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

🏥 Healthcare

💊 Pharmaceuticals

💰 $20M Series A on 2023-03

Artificial Intelligence • Healthcare • Pharmaceuticals

Faro AI is an AI-driven platform for accelerated clinical development that helps biopharma teams design and execute better studies. The company's end-to-end platform focuses on intelligent study design, protocol document authoring (generating high-quality protocol drafts quickly), and workflow automation (including automated EDC builds) to speed study start-up and reduce participant and site burden. Faro highlights measurable impact and ROI (e. g. , >$300M in potential cost savings identified, reductions in patient hours and RVUs) and partners with industry leaders; it is headquartered in San Diego, CA.

📋 Description

• Lead large ecosystem and innovation programs from early definition through execution and measurable outcomes. • Build trusted relationships with senior and executive stakeholders and maintain alignment between Faro and customer organizations. • Engage credibly with business and technical stakeholders, translating customer objectives, emerging capabilities and technical considerations. • Identify key dependencies and implications and guide informed decisions. • Partner with Data Science, Implementation Services, Product and Engineering teams when specialist technical expertise is required. • Shape change strategies and operating approaches for sustainable adoption of emerging capabilities. • Help customers navigate organizational complexity and move from experimentation toward adoption and scale. • Bring together business and technical stakeholders across Faro and customer organizations. • Lead through influence by clarifying priorities, decisions, dependencies and responsibilities across multiple teams and workstreams. • Evolve Faro’s approach to ecosystem programs and strategic customer engagements. • Translate program lessons into repeatable frameworks, operating models and best practices. • Collaborate with Customer Strategy Managers so ecosystem programs remain connected to broader customer strategy, adoption, value realization and long-term success.

🎯 Requirements

• 8+ years of experience in management consulting, technology strategy, digital transformation, data and analytics consulting, or a comparable strategic advisory environment. • Demonstrated experience working within pharmaceutical R&D and clinical development, with a strong understanding of clinical trial processes, workflows and operational challenges. • Strong understanding of clinical development data flows and technology ecosystems, including how clinical data is generated, structured, integrated and exchanged across systems and workflows. • Experience advising on or leading digital, data, or technology transformation initiatives, with the ability to connect technical capabilities, data architecture and system dependencies to business strategy and operational outcomes. • Proven ability to operate at the intersection of business and technology, engaging credibly with technical specialists while independently leading strategic discussions and decision-making with senior customer stakeholders. • Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems. • Experience leading complex, multi-stakeholder programs across organisational boundaries. • Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room. • Strong executive communication, facilitation and storytelling skills. • Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value. • Comfortable influencing senior internal and external stakeholders without direct authority. • Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment. • Ability to travel up to 30%. • Nice to have: familiarity with statistical analysis or quantitative decision-making within clinical development. • Nice to have: experience working with clinical data standards and industry frameworks, such as CDISC. • Nice to have: experience working with AI-enabled technologies, advanced analytics or enterprise SaaS platforms. • Nice to have: experience leading innovation or emerging-technology programmes where requirements, capabilities and success measures evolved throughout the engagement.

🏖️ Benefits

• Competitive compensation • Generous vacation and parental leave • Flexible working hours • Remote-friendly ways of working • Work from home for remote employees • Periodic travel for in-person collaboration and team events • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Hybrid Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • HQ Office On-Premises Amenities; gym, restaurants tenant discount, Padel Nine • Equity compensation

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