Customer Strategy Director – Ecosystem Programs

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut, Florida, +3 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $166k - $196k / year

⏰ Full Time

🔴 Lead

🧐 Strategy

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Faro Health Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $20M Series A on 2023-02

Healthcare • Consulting • Logistics

Faro Health Inc. is a company that specializes in streamlining and optimizing the development of clinical trial protocols using its AI-enabled software platform. The company's solutions are focused on enhancing the efficiency, consistency, and quality of clinical trials by providing tools for data-driven protocol design and seamless collaboration. Faro Health's platform also aims to reduce patient burden, trial risk, and costs, while increasing the speed of clinical research progress. Through their Study Designer tool and generative AI Co-Author, Faro Health enables research teams to create and implement complex clinical trials more effectively.

📋 Description

• Lead large ecosystem and innovation programs from early definition through execution and measurable outcomes • Build trusted relationships with senior and executive stakeholders and maintain alignment between Faro and customer organizations • Engage credibly with business and technical stakeholders across data architecture, analytics, statistics, integrations and clinical development workflows • Translate customer objectives, emerging capabilities and technical considerations to guide informed decisions • Partner with Data Science, Implementation Services, Product and Engineering teams when specialist technical expertise is required • Shape change strategies and operating approaches for sustainable technology adoption • Help customers navigate organizational complexity and move from experimentation toward adoption and scale • Lead cross-functional programs through influence across Faro and customer organizations • Create clarity around priorities, decisions, dependencies and responsibilities across teams and workstreams • Develop repeatable frameworks, operating models and best practices for ecosystem programs and strategic customer engagements • Collaborate with Customer Strategy Managers to connect ecosystem or innovation programs to broader customer strategy, adoption, value realization and long-term success

🎯 Requirements

• 8+ years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation or a comparable strategic advisory environment • Meaningful experience within data and analytics, statistics, data architecture, data strategy or a related technical discipline • Strong understanding of pharmaceutical R&D, clinical development, life sciences or a closely related industry • Demonstrated ability to lead senior customer relationships while also engaging credibly with technical and data stakeholders • Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems • Experience leading complex, multi-stakeholder programs across organisational boundaries • Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room • Strong executive communication, facilitation and storytelling skills • Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value • Comfortable influencing senior internal and external stakeholders without direct authority • Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment • Ability to travel up to 30% • Nice to Have: Management consulting experience within a dedicated data, analytics or technology practice • Nice to Have: Experience advising pharmaceutical or biotechnology organisations on data strategy, clinical technology or digital transformation • Nice to Have: Familiarity with clinical data standards, EDC, clinical systems, integrations or clinical trial data flows • Nice to Have: Experience with statistical analysis or quantitative decision-making in clinical development • Nice to Have: Experience with AI-enabled technology or enterprise SaaS platforms • Nice to Have: Experience leading innovation or emerging-technology programs where requirements and success measures evolved during the engagement

🏖️ Benefits

• Competitive compensation • Generous vacation and parental leave • Flexible working hours • Remote-friendly ways of working • Periodic travel for in-person collaboration and team events • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Hybrid Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • Equity compensation