Customer Strategy Manager

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut, Florida, +3 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $143k - $173k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 1%

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Faro Health Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $20M Series A on 2023-02

Healthcare • Consulting • Logistics

Faro Health Inc. is a company that specializes in streamlining and optimizing the development of clinical trial protocols using its AI-enabled software platform. The company's solutions are focused on enhancing the efficiency, consistency, and quality of clinical trials by providing tools for data-driven protocol design and seamless collaboration. Faro Health's platform also aims to reduce patient burden, trial risk, and costs, while increasing the speed of clinical research progress. Through their Study Designer tool and generative AI Co-Author, Faro Health enables research teams to create and implement complex clinical trials more effectively.

📋 Description

• Own the strategy for a portfolio of customer accounts • Build trusted relationships across clinical, digital, data, and technology stakeholders • Proactively manage customer risks and orchestrate Faro capabilities to drive outcomes • Connect Faro’s AI-powered platform capabilities to broader customer business objectives • Own the customer success approach from onboarding through long-term adoption • Monitor account health, engagement, satisfaction, and risk • Help customers embed Faro into workflows through change management • Establish customer success definitions and measure and communicate progress, outcomes, and ROI • Identify retention risks and lead mitigation strategies • Qualify expansion opportunities in partnership with Commercial • Build relationships with users and senior customer stakeholders • Lead governance and strategic discussions • Synthesize customer feedback for Product and other internal teams • Collaborate across Commercial, Product, Solutions Onboarding, Data, and other teams • Contribute frameworks, best practices, and capability development as Customer Strategy scales

🎯 Requirements

• 5+ years of experience in strategy consulting, business advisory, customer strategy, customer success, business transformation, or other customer-facing strategic roles, ideally within life sciences and SaaS / AI-enabled companies • Strong understanding of pharmaceutical R&D, clinical development, or an adjacent domain • Strong structured problem-solving skills • Experience leading complex, cross-functional initiatives and building alignment across diverse stakeholder groups • Ability to manage multiple customer engagements or workstreams simultaneously • Strong communication and storytelling skills • Comfortable engaging senior customer stakeholders • Commercial awareness and understanding of customer value, adoption, retention, and growth • High learning agility and intellectual curiosity • Comfortable operating in a fast-moving environment • Self-directed and proactive • Ability to travel up to 30% • Management consulting experience within life sciences (nice to have) • Experience with AI-enabled or SaaS platforms (nice to have) • Familiarity with protocol design, protocol optimization, patient-centric trial design, or clinical trial planning (nice to have) • Experience with change management, organizational transformation, or adoption frameworks (nice to have) • Experience working across business and technology stakeholders on enterprise transformation initiatives (nice to have)

🏖️ Benefits

• Competitive compensation • Generous vacation • Parental leave • Flexible working hours • Remote-friendly ways of working • Equity compensation • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Hybrid Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • San Diego Office Amenities; gym, restaurant tenant discount, Padel Nine