Payment Operations Specialist, Technical Operations

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $63.6k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FastSpring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-02

Consulting • Logistics • Marketing

FastSpring is a global payments and subscription management platform designed primarily for SaaS, software, video games, and online content businesses. They offer solutions to handle payments, subscriptions, and global sales taxes on behalf of their clients, enabling businesses to sell their products globally without the complexities of cross-border transactions, tax compliance, or fraud prevention. FastSpring provides tools for managing recurring billing, affiliate marketing, fraud prevention, and digital invoicing, along with offering a branded checkout experience to boost conversion rates. Their platform supports numerous currencies and languages, allowing businesses to confidently expand in over 200 regions around the world.

📋 Description

• Support chargeback and PayPal dispute workflows, including case review, evidence gathering, and representment preparation • Coordinate with sellers and internal teams to collect supporting documentation • Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds • Analyze disputes by reason code, product, and geography • Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior • Escalate complex cases and maintain clear handoff notes, including for weekend coverage • Track authorization approval and decline rates across processors, regions, and payment methods • Normalize payment data across sources and run routine data-quality checks • Track payment costs by processor and region, including interchange, scheme fees, acquirer markup, FX, and dispute fees • Check processor invoices and fee statements against expected rates and flag anomalies • Support daily and monthly reconciliation across platform records, processor reports, and bank statements • Investigate unmatched items and contribute to reporting and SOPs covering payment performance, cost, and dispute trends

🎯 Requirements

• 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field • Experience in SaaS, digital goods, ecommerce, fintech, marketplace, or subscription businesses is a plus • Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle • Comfort working with data, dashboards, spreadsheets, and exported reports • Strong attention to detail and accountability • Strong organizational skills and ability to manage multiple tasks across systems and queues while following documented processes accurately • Clear written and verbal communication and ability to document work carefully • Willingness and ability to work weekends, with two weekdays off • Comfortable in Excel or Google Sheets • Familiarity with Looker, Tableau, or Power BI is preferred • Exposure to SQL, Python, APIs, or observability tools, or genuine appetite to learn them • Experience using AI tools such as Claude or ChatGPT • Familiarity with processor portals, settlement files, or reconciliation and accounting-adjacent workflows is a plus

🏖️ Benefits

• May be eligible for the corporate bonus plan • Benefits provided by FastSpring (specific benefits not listed)