Customer Operations Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $22 - $34 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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US Foods

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🍽️ Food & Beverage

🛍️ eCommerce

Logistics • Food & Beverage • eCommerce

US Foods is one of the largest food service distributors in the United States, offering a wide range of products, culinary equipment, and support services for food businesses. They focus on product innovation, sustainability, and customer partnership, providing tools and resources to help clients enhance their operations and meet diverse dietary preferences. With a commitment to quality, safety, and community engagement, US Foods aims to positively impact both customers and the environment.

📋 Description

• Provide technical pricing support for local, regional, and national customer concepts in Customer Operations • Serve as a Subject Matter Expert for complex tasks and processes • Maintain contract consistency and the customer master database • Adhere to compliance standards and deliver an accurate customer experience • Act as subject matter expert in vendor agreements, pricing documentation, incentive documentation, customer master database maintenance, and contract documentation • Research, support, and resolve multifaceted second-tier pricing inquiries and audits • Troubleshoot price calculations and perform contract linkages • Conduct in-depth analysis of pricing methodologies and procedures • Calculate sell prices or apply markups to achieve desired sell prices • Notify Sales or Market Pricing Teams when desired sell prices cannot be achieved • Support Leads with associate training and mentorship • Draft and maintain SOPs, reference documents, and CAMS • Support high-profile and cross-functional ad hoc projects, including acquisitions, market transfers, and revenue management requests • Assist other Customer Operations pricing teams during peak business periods • Perform other duties as assigned by management

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required • 2 years’ experience utilizing MS Office including Outlook and strong Excel skills for data manipulation, including filters on large data sets, pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, and TEXT • Experience with two or more of PeopleSoft, CASIS, PRISM, PRIME, MDM, Tandem, Discoverer, or Invoice Search Retrieval required • Strong and proficient computer skills; ability to work within multiple screens using various applications concurrently • Effective verbal and written communication skills • Strong attention to detail, advanced algebraic, analytical, and problem-solving skills • Business maturity, independent thinking, and ability to work collaboratively • Ability to flex between multiple tasks at various complexities without compromising accuracy • Ability to make advanced independent decisions based on research • Ability and willingness to learn new systems and processes with basic training • Ability to prioritize workload, meet critical deadlines, and work calmly under pressure in a remote or virtual environment • Ability to give and receive feedback and work toward individual and department goals • Ability to work extended or outside standard business hours, including holidays, sometimes with short notice • Occasional travel may be required (<5%)

🏖️ Benefits

• Full US Foods Benefits - DAY 1 • Medical, dental, vision, 401K, life insurance, and much more • Overtime compensation • Health insurance • Pre-tax spending accounts • Retirement benefits • Paid time off • Short-term and long-term disability • Employee stock purchase plan • Life insurance • Promotion-from-within opportunities • Excellent training programs • Continuous improvement focus