Operations Analyst II

🔥 0 minutes ago

🐊 Florida, Missouri – Remote

🐊 Florida – Remote 🏰 Missouri – Remote

💵 $27 - $48 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Review and analyze complex contact center operational processes • Provide data-driven insights related to operational targets, best practices, and training programs • Gather, analyze, and interpret contact center data and operational processes to identify risk areas • Prepare reports for management and senior leadership • Support development and implementation of strategic business solutions through research and data or business-process analysis • Identify operational improvement opportunities and recommendations for remediation • Prepare financial and quality impact analyses and final reports • Analyze operational process inefficiencies and develop improvement opportunities • Notify contact center operations users about business system defects and issues and provide short-term resolutions • Develop and maintain dashboards assessing contact center performance against enterprise objectives • Support implementation of desktop procedure documentation for best practices, policies, and standards • Provide materials and insights for ongoing contact center training programs • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • Experience working in a contact center with expertise in collecting, analyzing, and monitoring data preferred • Must comply with all policies and standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation