Payment Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63.6k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FastSpring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

☁️ SaaS

💳 Fintech

🛍️ eCommerce

💰 Private Equity Round on 2018-02

SaaS • Fintech • eCommerce

FastSpring is a global payments and subscription management platform designed primarily for SaaS, software, video games, and online content businesses. They offer solutions to handle payments, subscriptions, and global sales taxes on behalf of their clients, enabling businesses to sell their products globally without the complexities of cross-border transactions, tax compliance, or fraud prevention. FastSpring provides tools for managing recurring billing, affiliate marketing, fraud prevention, and digital invoicing, along with offering a branded checkout experience to boost conversion rates. Their platform supports numerous currencies and languages, allowing businesses to confidently expand in over 200 regions around the world.

📋 Description

• Overseeing daily payment operations across multiple processors and regions • Focus on chargeback management, KPI tracking, and issue resolution • Work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve seller experience • Assist with the end-to-end chargeback process • Monitor chargeback volumes, win rates, and related KPIs • Apply and continuously build knowledge of card network chargeback rules and evidence requirements • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses • Monitor payment processor dashboards and alerts to identify potential issues or disruptions • Track key payment and chargeback metrics using existing reports and tools • Support analysis of trends • Assist in preparing recurring reports and summaries for internal stakeholders • Support Tier I–II payment-related inquiries from sellers and internal teams • Investigate routine issues related to settlements, refunds, disputes, or processor behavior. • Collaborate with Finance, Risk, Support, and Product teams to resolve issues • Help document and maintain standard operating procedures for chargebacks and payment operations • Contribute ideas and feedback to improve processes, tooling, and reporting • Share observations and insights with senior team members to support ongoing optimization efforts

🎯 Requirements

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role. • Basic understanding of card payments and the chargeback/dispute lifecycle (hands-on experience preferred but not required). • Strong attention to detail and ability to follow documented processes. • Comfortable working with data, dashboards, and spreadsheets to track performance metrics. • Strong organizational skills and ability to manage multiple tasks. • Clear written and verbal communication skills. • Exposure to chargeback processing, payment processors, or merchant-of-record environments (preferred). • Experience in SaaS, digital goods, ecommerce, or fintech companies (preferred). • Familiarity with reporting or BI tools (e.g., Looker, Tableau, Excel/Google Sheets) (preferred). • Interest in learning more about risk, fraud, and payment optimization (preferred).

🏖️ Benefits

• Corporate bonus plan eligibility • Variety of benefits to employees