Director of Catalog Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FCP Euro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

📦 Logistics

✈️ Travel

🚘 Automotive

💰 $25M Debt Financing on 2021-06

Logistics • Travel • Automotive

FCP Euro is an online retailer specializing in European automotive parts, offering a wide range of Genuine, OE, and OEM replacement parts for brands such as BMW, Volvo, Audi, VW, Mercedes, Porsche, Rover, Jaguar, and Saab. Established in 1986 and evolving into an e-commerce platform, FCP Euro prides itself on providing quality replacement parts backed by a Lifetime Replacement Guarantee and exceptional customer service. The company caters to automotive enthusiasts and DIYers by offering expertly curated parts and extensive instructional content to enhance vehicle ownership experiences. Headquartered in Milford, Connecticut, FCP Euro continues to expand its vast parts catalog to better serve its customers around the world.

📋 Description

• Own, develop, and continuously improve the end-to-end Catalog Operating model, including governance, intake models, decision rights, and cross-functional workflows • Establish standardized operating procedures, clear accountability metrics, and systematic simplification to reduce informal processes and manual effort • Drive operational capacity expansion through workflow automation and resource planning • Build and lead a structured intake and backlog prioritization model for SKU setups, product rationalizations, attribute enrichment, and catalog maintenance • Decide whether to accept, defer, sequence, or re-scope incoming cross-functional work based on customer impact, margin potential, and team capacity • Establish weekly and monthly planning rhythms providing executive visibility into throughput, queue health, backlog volume, and project timelines • Oversee New Number Announcements, data-enrichment processes, product lifecycle updates, and overall catalog health • Ensure catalog data integrity and completeness across customer-facing and internal downstream systems • Lead operational gap closure and readiness initiatives for supplier onboardings, brand launches, and merchandising campaigns • Monitor SLAs, cycle times, rework rates, and operational bottlenecks, instituting corrective actions • Design, map, and optimize future-state workflows to eliminate redundant handoffs and streamline output • Define operational requirements for Jira, Monday.com, Sigma BI, and internal PIM systems, including evaluation of AI-assisted capabilities • Build, mentor, and lead the Catalog Operations team • Establish joint operational governance with Vendor Relations, Supply Planning, Tech, and Data • Present operational performance, capacity models, and strategic recommendations to senior executive leadership • Report directly to the Head of Catalog and Digital Merchandising

🎯 Requirements

• 7+ years of progressive leadership experience managing operational teams or complex, heavily matrixed programs in a business with a large supplier, product, or SKU ecosystem • Proven track record of building and scaling operating models, planning cadences, SLAs, and performance governance frameworks • Demonstrated ability to operate effectively as a hands-on, working leader directly involved in operational analysis, workflow design, problem-solving, and execution • Strong business acumen with demonstrated experience prioritizing high-volume requests based on business impact, risk, urgency, and resource capacity • Exceptional cross-functional leadership skills with the ability to build consensus and enforce governance across matrixed teams • Proficiency with operational workflow, business intelligence, collaboration, and product data management tools (e.g., Jira, Monday.com, Sigma BI, PIM tools) • Prior experience within the automotive aftermarket industry or handling complex, highly technical product catalog structures (preferred) • Experience evaluating and implementing AI-assisted tools or workflow automation software within a retail or e-commerce catalog environment (preferred)

🏖️ Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees • Company HSA contribution • 120 hours of Paid Time Off (PTO) • 40 hours of Paid Sick Time • Company Holidays • 401(k) with Company deposit and match • Employee discounts on FCP Euro's catalog of European car parts